Thema "Re: Return path interference (Rückwegstörung)" in Störungen im Kabel-Netz

Return path interference (Rückwegstörung)

dukokan — Sun, 17 Apr 2022 18:06:10 GMT

Hello everyone,

Since April 15, 2022, I have no internet connection due to return path inference. When I first use the Network Assistant, it said it can be used after April 16, 2022, 11:00pm. But, now it says "There is currently no time for rectifying the fault."

I called customer service, but I could not talk with a real person. As my German is not well, I did not quite understand what the automatic message said.

It is very frustrating to have no internet for two days and not knowing when I have the connection again without any problems. Could someone please help me?

Re: Return path interference (Rückwegstörung)

Wallace — Tue, 19 Apr 2022 07:38:32 GMT

Hi dukokan,

I'll be glad to take a look at it. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

Re: Return path interference (Rückwegstörung)

dukokan — Tue, 19 Apr 2022 09:22:25 GMT

Dear @Wallace

I sent you the information in a private message. Thank you!

Re: Return path interference (Rückwegstörung)

Tina — Wed, 20 Apr 2022 11:51:12 GMT

I looked at your connection. Since yesterday, the line is clean again. The technician was on site and was able to find the cause. what is the current status with you?

Beste regards

Tina

Re: Return path interference (Rückwegstörung)

dukokan — Wed, 20 Apr 2022 18:34:19 GMT

Dear @Tina

Since yesterday evening, I have the connection again without any disruptions. Thank you for your help!

Best regards