Thema "Betreff: No internet since yesterday" in Störungen im Kabel-Netz

No internet since yesterday

Rohan7 — Mon, 04 Apr 2022 08:04:35 GMT

Hi,

I have no internet in my house since yesterday, tge power/cable loght keeps blinking, I followed the instructions to restart as well still nothing works. I need a technician at my home.

Re: No internet since yesterday

Jana478 — Tue, 05 Apr 2022 11:45:09 GMT

Hello Rohan7,

I am very sorry that you have a fault with your connection. Have you already reported your problem to the hotline? The number is 08005266625, which is usually the quickest way.

We would also be very happy to take a look at it, please send us a private message:

*date of birth

This was missing in your PN's

Then report back here briefly when you have sent the PN.

Many greetings Jana

Re: No internet since yesterday

Rohan7 — Wed, 06 Apr 2022 09:48:24 GMT

Thank you Jana.

I replied you with the details on private message.

We tried contacting the helpline but due to German language only option there no representative helped us, (my German level is basic and I am still learning).

Re: No internet since yesterday

Moni_GK — Thu, 07 Apr 2022 11:00:56 GMT

Hello,

the router is back online. Is it working again?

Greetings Moni

Re: No internet since yesterday

Rohan7 — Thu, 07 Apr 2022 16:53:52 GMT

Hello @Moni_GK ,

No, it is not working working today. I checked it again.

It has been one week since no internet, can you please send a technician.

sangram

Re: No internet since yesterday

Moni_GK — Fri, 08 Apr 2022 07:31:14 GMT

Hey,

the router has been online for more than 11 hours.

What exactly is not working?

Greetings Moni

Re: No internet since yesterday

Rohan7 — Fri, 08 Apr 2022 10:17:52 GMT

As soon as I connect my laptop or mobile or ipad to the wifi and search anything. The internet connection is lost and only wifi(with no internet) is available. In the times of peak usage too internet drop is frequent. For example Thursday evening 2000hrs Internet is lost for some time and then comes back. It looks okay from yesterday evening 2100hrs but I will still have to check it for a couple of days before I confirm it is working again.

Re: No internet since yesterday

Moni_GK — Fri, 08 Apr 2022 11:51:37 GMT

Hello,

please perform a factory reset of the router.

Greetings Moni

Re: No internet since yesterday

Rohan7 — Mon, 11 Apr 2022 12:55:21 GMT

Hey @Moni_GK ,

As suggested we performed the factory reset for the router and it was working good over the weekend. But today again as soon as the network is heavily active example 1430-1530hrs, internet dropped to zero. The Power light was solid green suggesting that it was connected to vodafone network. I will perform another factory reset tonight to see if it happens again tomorrow.

Can you also check from your side, please?

Sangram

Re: No internet since yesterday

Rohan7 — Tue, 12 Apr 2022 09:09:10 GMT

Hey @Moni_GK ,

So it still breaks and works sometimes and drops off throught the day at different times. Today 3 times during my meetings.

I think it will be easy if a technician can come and diagnose the problem.

Re: No internet since yesterday

Wallace — Tue, 12 Apr 2022 14:35:56 GMT

Hi Rohan7,

All the values at your connection are completely out of the norm. I would like to have a technician come and take a look at it on site. If that's OK with you, I need a mobile phone number so that we can arrange an appointment.

Is the house system accessible?

Please note the information on the service charge. If the cause lies within our area of responsibility, the service is free of charge for you.

Regarding COVID-19: Are you or someone in your household in quarantine?

Regards

Wallace

Re: No internet since yesterday

Rohan7 — Thu, 14 Apr 2022 06:17:00 GMT

Hello @Wallace ,

Thank you for the message. I have sent you my contact number on private message. Yes we agree to have a technician and if applicable then we agree to pay the extra service charge fee with our billing.

We are not quarantined and have booster shots.

Sangram

Re: No internet since yesterday

Wallace — Sat, 16 Apr 2022 12:53:42 GMT

Hey,

According to the system, you have already made an appointment with a technician for 19.04.

Regards

Wallace

Re: No internet since yesterday

Rohan7 — Tue, 19 Apr 2022 07:53:21 GMT

Hello @Wallace,

Yes, there was a message I recieved from vodafone to make an appointment in the next 2 weeks. I followed the link and made one for today. I hope my Internet gets fixed today. *fingers crossed

Sangram

Betreff: No internet since yesterday

Metallica2 — Tue, 19 Apr 2022 08:00:33 GMT

Hallo we live in Frankfurt and we habe no TV, Internet and Telephone at Friday .

Re: No internet since yesterday

Jana478 — Wed, 20 Apr 2022 11:59:36 GMT

Hello Rohan7,

I see you cancelled the appointment. However, your lead levels are still very poor.

The technicians have deposited, according to your statement everything is working again?

Best regards

Jana

Re: No internet since yesterday

Rohan7 — Wed, 20 Apr 2022 12:28:41 GMT

Hello @Jana478 ,

We did have the technician at our house on 19th April at 1500hrs and he checked the connection. The conclusions were these:

1. There was a servicing in the building by Vodafone and they had cut internet connection when setting a new board, the new board settup was re-done by the technician and now it works with a little outage occasionally.

2. My street "LuckauerStrasse" is facing some Vodafone routing problems and this problem will persist for atleast two weeks more and after that internet will improve.

3. The technician said, "Since they are working on the issue of the whole street LuckauerStrasse, I should wait and if I call Vodafone before 2 weeks I will be charged 100Euro".

How do you think I should proceed?

Thanks.

Sangram

Re: No internet since yesterday

Jana478 — Thu, 21 Apr 2022 10:57:26 GMT

Hello Sangram,

I'm sorry, but the statements that you have to pay 100 € if you call before the 2 weeks are not correct. I understand that you are unsettled when the technician says something like that to you.

Your values at the connection are very bad and a technician must come to you in any case. Can I create a new order?

Greetings Jana