Thema "Betreff: Connection Malfunction in Network (Munich)" in Störungen im Kabel-Netz

Connection Malfunction in Network (Munich)

FBoshe — Mon, 28 Mar 2022 08:38:47 GMT

Hello,

Sorry for my English, but I am moving into a new apartment in Munich and bought the Vodafone 100 Mbps product.

I stayed over the apartment for the weekend, everything worked fine. This morning I received an SMS saying my connection is causing a malfunction on the Network and that a serviceman will set an appoitment to fix it.

Question 1: What does this mean? When my Internet really worked fine over the weekend

Question 2: As an expat, new to Munich, My German is not convresation level yet, is it possible, in any way to get servicemen that i can have simple dialogue with?

I would appreciate any insights

Betreff: Connection Malfunction in Network (Munich)

reneromann — Mon, 28 Mar 2022 09:04:35 GMT

@FBoshe schrieb:

Question 1: What does this mean? When my Internet really worked fine over the weekend

The connection values are checked at the main network - if they're out of the normal, a technician will be sent out to rectify the situation.

@FBoshe schrieb:

Question 2: As an expat, new to Munich, My German is not convresation level yet, is it possible, in any way to get servicemen that i can have simple dialogue with?

It would be better if you can ask someone with a better level of German to help you as the technician may not speak a sufficient level of English.

Betreff: Connection Malfunction in Network (Munich)

FBoshe — Mon, 28 Mar 2022 11:48:24 GMT

Thank you! I understand the first part. They called me, while I was on a work call (so I could not pick up). I tried calling them back (3 times), but they did not pick up :(.

This number (0172 1212) does not work for me either (my SIM card is not Vodafone). So I am stuck now.

Re: Connection Malfunction in Network (Munich)

pRo-Marco — Tue, 29 Mar 2022 11:59:59 GMT

Hi FBoshe,

they will try to reach you again. No worries

Kind regards

Marco