Thema "Re: Vodafone cable router not working" in Störungen im Kabel-Netz

Vodafone cable router not working

Arvind_Chouhan — Mon, 21 Mar 2022 15:37:33 GMT

My name is Arvind. For internet access, I use a Vodafone cable router. My Vodafone router has been unresponsive for the past five days, with only the power light illuminated. I tried everything, but I'm still having the same problem. My customer number is ***, and my address is ***.

Edit: Customer data removed

Re: Vodafone cable router not working

Claudia — Tue, 22 Mar 2022 16:48:30 GMT

Hello Arvind_Chouhan,

what exactly is "everything" that you tried? Did you replace the coaxial cable and check a different antenna socket? Did you do a factory reset? Do your neighbours have trobile with their Internet connection as well?

Kind regards,

Claudia

Re: Vodafone cable router not working

Arvind_Chouhan — Tue, 22 Mar 2022 17:21:48 GMT

Hello Claudia,

I tried all I could think of, including resetting it several times and turning it on and off, but nothing worked. My neighbors don't have any issues with their internet connections.

Re: Vodafone cable router not working

pRo-Marco — Thu, 24 Mar 2022 11:12:25 GMT

Hi Arvind_Chouhan,

let us check the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

Re: Vodafone cable router not working

Arvind_Chouhan — Thu, 24 Mar 2022 11:48:48 GMT

Hello Marco,

I've sent you a private message with my contact information.

Re: Vodafone cable router not working

Claudia — Fri, 25 Mar 2022 14:56:51 GMT

Hello Arvind_Chouhan,

your router is the only one in the building that cannot be reached, but the others have some trouble with the signal. You may check if the router gets a connection when you replace the coaxial cable.

If not, a technician should have a look at this. He can fix the signal and replace the router if it is defective. Can you give him access to the house installation? Are there symptoms in your household that might be linked to Covid-19? Can the technician reach you under the mobile number that ends on 974 to make an appointment?

Kind regards

Claudia

Re: Vodafone cable router not working

Arvind_Chouhan — Fri, 25 Mar 2022 17:34:08 GMT

Hello Claudia,

Please have the technician check the network connection. I live alone and don't have any corona symptoms. Yes, the technician can also contact me via my cellphone to schedule an appointment.

Re: Vodafone cable router not working

Claudia — Mon, 28 Mar 2022 05:52:43 GMT

Hello Arvind_Chouhan,

great :). What about the access to the house installation? It is mostly located in the basement.

Kind regards,

Claudia

Re: Vodafone cable router not working

Arvind_Chouhan — Mon, 28 Mar 2022 09:43:43 GMT

Hello Claudia,

There's no need to go down to the basement. My router is already set up in my room.

Re: Vodafone cable router not working

pRo-Marco — Tue, 29 Mar 2022 12:57:05 GMT

Hi Arvind_Chouhan,

if there would be no need, we wouldn't ask for it Is the electric-installation in the house reachable for the technician?

Kind regards
Marco

Re: Vodafone cable router not working

Arvind_Chouhan — Tue, 29 Mar 2022 13:08:06 GMT

Yes, the electric installation is reachable.

Re: Vodafone cable router not working

Arvind_Chouhan — Tue, 29 Mar 2022 13:47:00 GMT

Hi Marco

Yes, the electric installation is reachable.

Re: Vodafone cable router not working

Arvind_Chouhan — Tue, 29 Mar 2022 13:47:39 GMT

The electric installation is reachable

Re: Vodafone cable router not working

Arvind_Chouhan — Tue, 29 Mar 2022 15:15:23 GMT

Hi Marco,

Yes, the electric installation is reachable.

Re: Vodafone cable router not working

Arvind_Chouhan — Tue, 29 Mar 2022 15:16:43 GMT

Hi Marco,

Yes, the electric installation is reachable.

Re: Vodafone cable router not working

Wallace — Wed, 30 Mar 2022 16:41:50 GMT

Hi Arvind,

the technician will contact you soon and arrange an appointment.

Regards

Wallace