Thema "Frequent internet disconnect 10319 Berlin" in Störungen im Kabel-Netz

Frequent internet disconnect 10319 Berlin

dpatel — Sat, 02 Apr 2022 16:19:22 GMT

In which state do you live? Please also send the zip code
- 10319 Berlin
Which contract do you have? (e.g. internet + telephone 100)
- Internet + phone 100
Which modem / router do you use? (e.g. Hitron)
- Vodafone station
Do you use a loaner device from us or do you have your own device ?
- Loan device
What is the error ? You can also send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of packet loss or ping problems
- The internet stops working every 30 minutes and requires the router to be restarted
How is your terminal connected to the modem? ( LAN; WLAN; additional router; PowerLAN )
- WIRELESS INTERNET ACCESS
Which browser do you usually use? (e.g. Firefox)
- Chrome
Which operating system do you have on your computer? (e.g. Windows)
- macOS, Android phones
Start and period of the disturbance (eg since the beginning of April; only in the evening)
- every 60 minutes for the last 3 days
Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
- Hotline created ticket with errors in the entire area and closed ticket. Problems are still not fixed.

Betreff: Frequent internet disconnect 10319 Berlin

dpatel — Fri, 18 Mar 2022 08:34:09 GMT

Attaching speedtest for more evidence

Re: Frequent internet disconnect 10319 Berlin

Tobias — Fri, 18 Mar 2022 10:26:40 GMT

Hi @dpatel,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Frequent internet disconnect 10319 Berlin

dpatel — Fri, 18 Mar 2022 12:08:17 GMT

Sent data on PM

Re: Frequent internet disconnect 10319 Berlin

dpatel — Fri, 18 Mar 2022 16:19:25 GMT

@Tobias It's happening again now with drop in connection speed

Re: Frequent internet disconnect 10319 Berlin

Wallace — Sat, 19 Mar 2022 15:04:17 GMT

Hi Patel,

the line is inconspicuous. Can you please perform a factory reset with the router and see if it runs better afterwards?

Regards

Wallace

Re: Frequent internet disconnect 10319 Berlin

dpatel — Mon, 21 Mar 2022 15:53:28 GMT

Hi @Wallace @Tobias

I did router factory reset 2 days ago. After that, Router frequently disconnects the WiFi connection every 30 minutes. It seems to be issue with Router. Can you let me know how to fix this? I can follow your guidance to capture and share more details.

Re: Frequent internet disconnect 10319 Berlin

Claudia — Tue, 22 Mar 2022 17:12:16 GMT

Hello dpatel,

do the disconnects happen via ethernet connection as well or solely via WiFi? Please separate the WiFi networks by giving them different names. Are both affected by the disconnects? Have you tried resetting the router again?

Kind regards,

Claudia

Re: Frequent internet disconnect 10319 Berlin

dpatel — Wed, 23 Mar 2022 16:34:08 GMT

It only happens via Wifi router. Ethernet works well. I tried resetting router multiple times.

Re: Frequent internet disconnect 10319 Berlin

Claudia — Thu, 24 Mar 2022 19:30:11 GMT

Hello dpatel,

please rename the 2.4 or the 5GHz WiFi network and check if the disconnects happen with both.

Kind regards,

Claudia

Re: Frequent internet disconnect 10319 Berlin

dpatel — Tue, 29 Mar 2022 17:53:37 GMT

We are using both 2.4 and 5 GHz since last few days. Frequent disconnect is with 5 GHz and 2.4 GHz is unusable with 30-40 Mbps speed.

Second issue with Router: it disconnects suddenly and LED keeps blipping. I attached photo below. I can share video as well but not possible.

Can you please replace the router with better one and resolve the issue?

Re: Frequent internet disconnect 10319 Berlin

Tobias — Thu, 31 Mar 2022 05:46:38 GMT

Hey @dpatel,

we can just swap that device with the same device, we could try that if you want.. 😕

Regards

Tobias

Re: Frequent internet disconnect 10319 Berlin

dpatel — Thu, 31 Mar 2022 14:38:06 GMT

Definitely. Please consider replacement of router. Let me know if you need more details.

Re: Frequent internet disconnect 10319 Berlin

Wallace — Sat, 02 Apr 2022 16:22:21 GMT

Hi dpatel,

I have arranged the replacement and you will receive the tracking number via SMS. Please send the defective router back to us as soon as the new one is plugged in.

Regards

Wallace