Internet connection keep disconnecting

GGVone — Wed, 02 Mar 2022 10:14:44 GMT

Hello,

sorry for the English, but I do not speak German yet.

My Internet connection keep disconnecting once or twice per hours since yesterday afternoon, I thought it was a temporary problem, but it's getting really boring as I use the internet to work from home.

I live in Karlsruhe (BW) - 76139, using a Vodafone Station (Arris)

To avoid any further wast of time I can ensure it is not a problem on my PC/Mobile side.

The Vodafone Station keep somehow resetting time-to-time itself (power-off -> red lights -> blinking lights -> back operative in 3 minutes) and this happen almost every 30/40 minutes.

I have also tried to contact the customer care but I cannot since it says my customer number is wrong, when it is actually reported on every invoces.

Re: Internet connection keep disconnecting

MariaK — Tue, 08 Mar 2022 14:36:34 GMT

Hello GGVone,

I would like to take a look at your line and start a fault analysis.

Can you please send me a PN with the following details:

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Customer number

current mobile phone number

Please let us know briefly here if you have written us a PN.

Many greetings,

Maria

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Internet connection keep disconnecting

Re: Internet connection keep disconnecting