Thema "Re: Cable Internet unstable. Connecting/disconnecting the whole time" in Störungen im Kabel-Netz

Cable Internet unstable. Connecting/disconnecting the whole time

jack-tai-hou — Fri, 25 Feb 2022 22:32:36 GMT

Hi, sorry to write in English.

My cable internet is really unstable in recent days. The light on the router appears normal but the internet is interrupted with around 5 seconds disconnection around every 30 seconds. It's very annoying

Could you please help me to check the internet status?

Thanks

Re: Cable Internet unstable. Connecting/disconnecting the whole time

Moni_GK — Sun, 27 Feb 2022 20:48:23 GMT

Hello jack-tai-hou,

so I can help, I need more info.

In which state do you live? Please send also the postal code

Which contract do you have? (e.g. Internet + Phone 100)

Which modem/router do you use? (e.g. Hitron)

Do you use a rental device from us or do you have your own device?

Which error occurs? (Speed too low; Packetloss) Send also screenshots of speed tests (with date and time) and tracerts/ pingplotter measurements in case of packetloss or ping problems. Set the interval of the ping plotter to 2.5 seconds and use affected services as target.

How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

Which browser do you normally use? (e.g. Firefox)

Which operating system do you have on your computer? (e.g. Windows)

Beginning and period of the disturbance (e.g.: since beginning of April; only in the evening)

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox.

What measures were taken by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?

Greetings Moni

Re: Cable Internet unstable. Connecting/disconnecting the whole time

jack-tai-hou — Sun, 27 Feb 2022 23:08:33 GMT

Hello Moni,

Thanks for getting back to me. Since this information is related to my privacy, do you accept the private message?

Re: Cable Internet unstable. Connecting/disconnecting the whole time

jack-tai-hou — Sun, 27 Feb 2022 23:09:25 GMT

Hello Moni,

Thanks for getting back to me. Since this information is related to my privacy, do you accept the private message?

Re: Cable Internet unstable. Connecting/disconnecting the whole time

Claudia — Tue, 01 Mar 2022 06:49:16 GMT

Hello jack-tai-hou,

none of these information are related to your privacy. Please send them in this thread here.

Kind regards,

Claudia

Re: Cable Internet unstable. Connecting/disconnecting the whole time

jack-tai-hou — Tue, 01 Mar 2022 09:16:53 GMT

Hi Claudia,

I feel disclose my zip code is related to my privacy. If you don't mind, please provide the private message channel for me.

The bad connection situation has been there for more than a week. I cannot even finish watching a 10 mins youtube, not to mention for work purpose.

Hope you can understand. Thanks a lot!

Re: Cable Internet unstable. Connecting/disconnecting the whole time

jack-tai-hou — Tue, 01 Mar 2022 09:26:07 GMT

Here is my answer apart from my zipcode. I can provide the zipcode if you can provide the private message. thanks!

Which contract do you have? (e.g. Internet + Phone 100)

Red Internet & Phone Young 1000 Cable

Which modem/router do you use? (e.g. Hitron)

I don't know the model but it looks like this:

Do you use a rental device from us or do you have your own device?

I am not sure but I think the router is rental device

How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

WLAN (the router wifi)

Which browser do you normally use? (e.g. Firefox)

Chrome

Which operating system do you have on your computer? (e.g. Windows)

Mac / Windows

Beginning and period of the disturbance (e.g.: since beginning of April; only in the evening)

Feb. 21

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox.

03/01/2022	05:57:00	[10000007]: UTOPIA: FW.IPv6 INPUT drop	
Firewall
03/01/2022	04:57:03	[10000003]: UTOPIA: Service Blocked DROP	
Firewall
03/01/2022	04:57:01	[10000004]: UTOPIA: Device Blocked DROP	
Firewall
02/28/2022	23:57:00	[10000008]: UTOPIA: FW.IPv6 FORWARD drop	
Firewall
02/04/2022	20:31:32	UTOPIA: FW.IPv6 FORWARD drop	
Firewall
02/04/2022	20:31:32	UTOPIA: FW.IPv6 INPUT drop	
Firewall
02/04/2022	20:31:32	UTOPIA: IPv6 Blocked DROP	
Firewall
02/04/2022	20:31:31	UTOPIA: FW.LANATTACK DROP	
Firewall
02/04/2022	20:31:31	UTOPIA: FW.WANATTACK DROP	
Firewall
02/04/2022	20:31:31	UTOPIA: IPv4 Blocked DROP	
Firewall
02/04/2022	15:49:10	UTOPIA: FW.LANATTACK DROP	
Firewall
02/04/2022	15:49:10	UTOPIA: FW.WANATTACK DROP	
Firewall
02/04/2022	15:49:10	UTOPIA: FW.IPv6 FORWARD drop	
Firewall
02/04/2022	15:49:10	UTOPIA: FW.IPv6 INPUT drop	
Firewall
02/04/2022	15:49:10	UTOPIA: IPv6 Blocked DROP	
Firewall
02/04/2022	15:49:09	UTOPIA: IPv4 Blocked DROP	
Firewall
02/04/2022	15:49:08	UTOPIA: FW.IPv6 FORWARD drop	
Firewall
02/04/2022	15:49:08	UTOPIA: FW.IPv6 INPUT drop	
Firewall
02/04/2022	15:49:08	UTOPIA: IPv6 Blocked DROP	
Firewall
02/04/2022	15:49:07	UTOPIA: FW.LANATTACK DROP	
Firewall
02/04/2022	15:49:07	UTOPIA: FW.WANATTACK DROP	
Firewall
02/04/2022	15:49:07	UTOPIA: IPv4 Blocked DROP	
Firewall
02/04/2022	15:49:04	UTOPIA: FW.IPv6 FORWARD drop	
Firewall
02/04/2022	15:49:04	UTOPIA: FW.IPv6 INPUT drop	
Firewall
02/04/2022	15:49:04	UTOPIA: IPv6 Blocked DROP	
Firewall
02/04/2022	15:49:03	UTOPIA: FW.LANATTACK DROP	
Firewall
02/04/2022	15:49:03	UTOPIA: FW.WANATTACK DROP	
Firewall
02/04/2022	15:49:02	UTOPIA: IPv4 Blocked DROP	
Firewall
02/04/2022	15:48:59	UTOPIA: FW.LANATTACK DROP	
Firewall
02/04/2022	15:48:59	UTOPIA: FW.WANATTACK DROP	
Firewall
02/04/2022	15:48:59	UTOPIA: FW.IPv6 FORWARD drop	
Firewall
02/04/2022	15:48:59	UTOPIA: FW.IPv6 INPUT drop	
Firewall
02/04/2022	15:48:59	UTOPIA: IPv6 Blocked DROP	
Firewall
02/04/2022	15:48:58	UTOPIA: IPv4 Blocked DROP	
Firewall
02/04/2022	15:48:55	UTOPIA: FW.IPv6 FORWARD drop	
Firewall
02/04/2022	15:48:55	UTOPIA: FW.IPv6 INPUT drop	
Firewall
02/04/2022	15:48:55	UTOPIA: IPv6 Blocked DROP	
Firewall
02/04/2022	15:48:54	UTOPIA: FW.LANATTACK DROP	
Firewall
02/04/2022	15:48:54	UTOPIA: FW.WANATTACK DROP	
Firewall
02/04/2022	15:48:53	UTOPIA: IPv4 Blocked DROP	
Firewall
02/04/2022	15:48:33	UTOPIA: FW.IPv6 FORWARD drop	
Firewall
02/04/2022	15:48:33	UTOPIA: FW.IPv6 INPUT drop	
Firewall
02/04/2022	15:48:33	UTOPIA: IPv6 Blocked DROP	
Firewall
02/04/2022	15:48:32	UTOPIA: FW.LANATTACK DROP	
Firewall
02/04/2022	15:48:32	UTOPIA: FW.WANATTACK DROP	
Firewall
02/04/2022	15:48:32	UTOPIA: IPv4 Blocked DROP	
Firewall
02/04/2022	15:36:24	UTOPIA: FW.IPv6 FORWARD drop	
Firewall
02/04/2022	15:36:24	UTOPIA: FW.IPv6 INPUT drop	
Firewall
02/04/2022	15:36:24	UTOPIA: IPv6 Blocked DROP	
Firewall
02/04/2022	15:36:23	UTOPIA: FW.LANATTACK DROP	
Firewall

Re: Cable Internet unstable. Connecting/disconnecting the whole time

jack-tai-hou — Tue, 01 Mar 2022 23:14:21 GMT

I also notice this error message in my router log

03/02/2022	00:08:28	[88000101]: k2_SSID; Device Associated. WG-MAC=<MAC ADDRESS 1>;SSID="yolo";On Channel=100;Sec-Mode=4.	
Wi-Fi
03/02/2022	00:08:28	[88000101]: k2_SSID; Device Associated. WG-MAC=<MAC ADDRESS 2>;SSID="yolo";On Channel=100;Sec-Mode=4.	
Wi-Fi
03/02/2022	00:06:07	[88000107]: k1_SSID Black Address List Detected: <MAC ADDRESS 2>	
Wi-Fi
03/02/2022	00:01:28	[88000101]: k2_SSID; Device Associated. WG-MAC=<MAC ADDRESS 1>;SSID="yolo";On Channel=100;Sec-Mode=68.	
Wi-Fi
03/02/2022	00:00:49	[88000107]: k1_SSID Black Address List Detected: <MAC ADDRESS 1>	
Wi-Fi
03/01/2022	13:29:07	[88000205]: k0_SSID Interface Reset ,Link is Up.	
Wi-Fi

Re: Cable Internet unstable. Connecting/disconnecting the whole time

Claudia — Wed, 02 Mar 2022 06:58:01 GMT

Hello jack-tai-hou,

as you share the postal code with many other people it is no private information. Do the disconnects only happen via WiFi while the ethernet connection is unaffected? Do you know the WiFi devices from the black list entries? Do the UTOPIA entries keep happening after a factory reset of the router?

Kind regards,

Claudia

Re: Cable Internet unstable. Connecting/disconnecting the whole time

jack-tai-hou — Wed, 02 Mar 2022 08:41:58 GMT

ok, the postal code is 22299, Hamburg

Do the disconnects only happen via WiFi while the ethernet connection is unaffected?

> I am not sure. I didn't test the ethernet connection

Do you know the WiFi devices from the black list entries?

> yes, both are my personal device

Do the UTOPIA entries keep happening after a factory reset of the router?

> yes, I reset and it is still happening

The black list error message basically happens everytime when I want to open a new webpage(basically send a new request). Is my router hacked? Could you help me fix the problem ASAP since it's really annoying

Thanks!!

Re: Cable Internet unstable. Connecting/disconnecting the whole time

Claudia — Thu, 03 Mar 2022 07:13:27 GMT

Hello jack-tai-hou,

thank you for the additional information. I would like to have a look at your router, please send me send me a PM with your customer number, the name and birth date of the contract owner and the full address. Reply here in this thread after you sent the PM. Please also test the ethernet connection in the meantime.

Kind regards,

Claudia

Re: Cable Internet unstable. Connecting/disconnecting the whole time

jack-tai-hou — Thu, 03 Mar 2022 09:08:06 GMT

Sent! Thank you!

Re: Cable Internet unstable. Connecting/disconnecting the whole time

ERFD — Fri, 04 Mar 2022 10:37:32 GMT

Hello jack-tai-hou,

we have filed a ticket to check the modem. The colleagues are performing a downgrade of the firmware. This may take a few days.

Regards Fred