Thema "Betreff: Unstable internet connection" in Störungen im Kabel-Netz

Unstable internet connection

thiagoesser — Sat, 15 Jan 2022 17:52:42 GMT

Hi! My internet modem connection was (and is) unstable during the whole week. What can be done to fix this?

Re: Unstable internet connection

ERFD — Tue, 18 Jan 2022 08:48:41 GMT

Hello thiagoesser,

We will be happy to take a look at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder by private message. Can you please describe the problem in more detail?

Write here briefly when the data has been sent. Currently it takes a few days until we are back in the post 😞

Best regards Fred

Unstable internet connection

pRo-Marco — Thu, 17 Feb 2022 10:27:42 GMT

Hi thiagoesser,

a return path interferer is active here. Our technicians are already working to fix it. I have created an info ticket for you. Please excuse the inconvenience.

Kind regards

Marco

Betreff: Unstable internet connection

thiagoesser — Thu, 17 Feb 2022 19:41:15 GMT

I already sent a private message with my data, I'm not expecting a solution anymore, I want to cancel my plan.

Betreff: Unstable internet connection

Jens — Mon, 21 Feb 2022 17:05:32 GMT

Hello thiagoesser,

can you please say why you want to do this now?

Unfortunately, there can be disruptions, but then just terminate the contract?

Do you already have another connection?

Regards

Jens

Betreff: Unstable internet connection

thiagoesser — Mon, 21 Feb 2022 20:28:06 GMT

Hi,

Yes, I understand that there can be disruptions. But in this case, it just wasn't acceptable. I lost too much time during the month of January because of poor to inexistent internet signal. I had to decide to move forward with another provider urgently because I couldn't afford to lose more time and money.

That said, I reinforce that I want an earlier termination of my internet plan, without a fine. Could you please respect that and proceed with the cancelation?

Best,

Thiago

Betreff: Unstable internet connection

ERFD — Thu, 24 Feb 2022 13:10:20 GMT

Hello thiagoesser,

this is a customer help customer community and not a cancellation portal to publicly process cancellations. The colleagues have solved the reported problem yesterday. Can you still detect current restrictions in the return channel?

Here you can find the help for the cancellation.

Regards Fred