Thema "Betreff: No internet connection" in Störungen im Kabel-Netz

No internet connection

rajtendulkar — Mon, 21 Feb 2022 16:25:38 GMT

In which state do you live? Please also send the zip code
=> 82024 Taufkirchen

What contract do you have? (e.g. internet + phone 100)
=> Vodafone CableMax 1000

Which modem/ router are you using? (e.g. Hitron)
=> Vodafone station CGA6444VF

Do you use a rental device from us or do you have your own device?
=> From Vodafone

Which error occurs? (Speed too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems
=> No internet connection after we moved to another address. It was working for 1 week and now there is no more.

How is your device connected to the modem? ( LAN; WLAN; additional router; PowerLAN )
=> WLAN

Which browser do you usually use? (e.g. Firefox)
=> Chrome

Which operating system do you have on your computer? (eg Windows)
=> Windows / Android / iOS

Start and period of the disruption (eg: since the beginning of April; only in the evening)
=> From 21 February morning

What measures were taken by the fault hotline (available on 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
=> Nothing

Betreff: No internet connection

rajtendulkar — Mon, 21 Feb 2022 16:26:31 GMT

I did a factory reset of the router. But it still didn't work.

Re: No internet connection

ERFD — Thu, 24 Feb 2022 09:41:21 GMT

Hello rajtendulkar,

welcome to the community 🙂

Currently, unfortunately, it takes a few days until we are back in the post 😞

If you can't find a way to report the problem via the hotline, we'll be happy to take a look at it. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

Write here briefly when the data has been sent.

Regards Fred