Thema "Re: [ENG] No or very slow internet since last 2 weeks" in Störungen im Kabel-Netz

[ENG] No or very slow internet since last 2 weeks

preetfzr — Sun, 06 Feb 2022 13:13:27 GMT

Hello,

Its been more then 2 weeks since the major distribution occurred in our area (PLZ 15711). I was bearing with it as the issue happened on large scale. But since then there is not a single day we had a stable internet connection!! Now its on the worst lavel since last Friday. I cant even use it for simple browsing. Its really a bigger problem for me as i have to do home office!

I tried to call to the technical support, but after holding for a 1 hour i gave up. Thats i am reporting this problem here.

Can someone please help to get this connection issue resolved as soon as possible.

Thanks

Simer

Re: [ENG] No or very slow internet since last 2 weeks

ERFD — Tue, 08 Feb 2022 14:44:36 GMT

Hello preetfzr,

in your area, there’s a disturbance in the return channel. The colleagues of the hotline have opened 3 tickets to one problem for you so far. Unfortunately, we cannot speed it up at this point and a fourth ticket is not necessary. At the moment you can only wait for the colleagues to solve the problem. I’m sorry.

Best regards Fred

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Tue, 08 Feb 2022 15:29:09 GMT

Hello Fred,

Thanks for this information.

But this is really impacting my daily work as i have to do the home office. Now i cant, because the internet is super unstable since last month! I am already exhausted with my mobile internet.

Anything you can do for time being as a workaround until the issue will be completely fixed?

Regards

Simer

Re: [ENG] No or very slow internet since last 2 weeks

Wallace — Thu, 10 Feb 2022 10:12:27 GMT

Hi Simer,

do you have a Vodafone SIM? Then please give me the phone number and I will book 50GB for 16 days. Alternatively, you can order a free SIM here and I can then book the data volume on it.

Regards

Wallace

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Fri, 11 Feb 2022 23:07:41 GMT

Hi,

I dont have Vodafone sim but O2 and Telekom which i was using unti now to do my day to day job. I tried to order free sim from that link but it says, the sim card will deliver in 3 to 4 weeks.!!

Regards

Simer

Re: [ENG] No or very slow internet since last 2 weeks

pRo-Marco — Wed, 16 Feb 2022 10:33:14 GMT

Hi Simer,

I think this will take not so long and you will get the card in a short time.

Kind regards

Marco

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Fri, 11 Mar 2022 13:48:36 GMT

Hello,

Its more then a month and issue is still not resolved. Today its completely service black out. What i can see from last 2 hours the red light is consistently blocking. I tried to contact to the technical service team but after a long wait, my call get disconnected.

Its unfortunat the problem i am going through. My daily work badly impacted because of this super bad connectivity.

Any chance if you can help me to fix it urgently or i should change my connection to others provider

/Simer

Re: [ENG] No or very slow internet since last 2 weeks

Tobias — Mon, 14 Mar 2022 06:30:11 GMT

Hey @preetfzr,

we got a problem last week, my colleagues fixed that in a appointment last week. Is it better since 11.03 21:00?

Regards

Tobias

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Mon, 14 Mar 2022 07:00:55 GMT

Hi Tobias,

Thanks for your reply.

Yes, I also got to know now the issue was fixed. But I am really afraid, of how long it will be last! as the same problem, I am experiencing since the 24th of Jan, and every time I got to know there is a regional problem going on and we are working to get it fixed.

/Simer

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Mon, 14 Mar 2022 13:38:38 GMT

Hi again,

Again it disconnected again 2 times till now. attached you can see the router DOCSIS status when it was down.

/Simer

Re: [ENG] No or very slow internet since last 2 weeks

Tobias — Tue, 15 Mar 2022 06:52:55 GMT

Hey @preetfzr,

im sorry for that, looks like there was one disconnect on our line, for now it look like it should work fine now, can you check it again please? 🙂

Regards

Tobias

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Wed, 16 Mar 2022 08:12:24 GMT

Hi, again Tobis,

So it happened again, the connectivity was broken almost all night. When I woke up in the morning the red indicator was blinking. Something definitely is wrong either with my connection or probably with the router. Would really appreciate if can you help me to get both checks and verify.

Thanks

Simer

Re: [ENG] No or very slow internet since last 2 weeks

Tobias — Thu, 17 Mar 2022 11:51:00 GMT

Hey@preetfzr,

looks like that was an outtage from our side, actually youre line looks fine again. Sorry .(

Regards

Tobias

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Wed, 30 Mar 2022 08:12:46 GMT

Hello again,

I got service disconnection 2 times yesterday and in the evening the internet was completely unavailable for about an hour!

And since morning, I am experiencing again slow and unstable service. It been months since i am reporting my connectivity problem, can you do something to help me to get it to fix or shell i go ahead and change the provider ?

/Simer

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Thu, 31 Mar 2022 07:10:37 GMT

Hi,

Any reply or possibility to resolve the situation? As said, since yesterday I have had terrible internet connectivity, its slow and super unstable. I can't even open and work with my work applications.!

Please help as this issue drastically impacts my day-to-day work.

/Simer

Re: [ENG] No or very slow internet since last 2 weeks

Tobias — Thu, 31 Mar 2022 08:28:48 GMT

Hey @preetfzr,

well, the connection still seems good, did you try it via wifi? Where did you get the disconeccts?

Regards

Tobias

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Thu, 31 Mar 2022 12:09:20 GMT

Hello,

No its not stable, the browsing and all DNS query breaks or takes time to resolve. I get it checked on both LAN and Wifi and it's the same problem on both.

Something is not clear in the line that's i requested to get it check last time. Can you help me to send some one to get things check ?

/Simer

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Thu, 31 Mar 2022 12:32:32 GMT

hi @Tobias

Or it might be the router? I just restarted and see the led movement. Can you at least get it replaced at the first instance?

https://streamable.com/k411vn

Re: [ENG] No or very slow internet since last 2 weeks

Wallace — Sat, 02 Apr 2022 13:15:31 GMT

Hi preetfzr,

According to the system, the bridge mode of our modem is active and you have connected your own TP Link WiFi router. Please test it with a PC directly via LAN cable to our modem.

Regards

Wallace

Re: [ENG] No or very slow internet since last 2 weeks

preetfzr — Mon, 04 Apr 2022 12:20:38 GMT

Hi @Wallace ,

As I already said I tried to check the connection while connecting directly with the LAN cable. But the results were the same.

As I was not getting help here to fix the problem, I called Vodafone customer care on Friday and they opened a service ticket. later they identified some issues in the line and as you can see from the ticket logs the issue is still in the process to resolve.