Thema "Re: [English] Losing packets" in Störungen im Kabel-Netz

[English] Losing packets

Wosiu — Tue, 01 Feb 2022 15:58:03 GMT

Hi all,

What contract do you have? (internet + phone 200)
Which modem/ router are you using? Fritzbox 6491
Do you use a rental device from us or do you have your own device ? own
Which error occurs? packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems
How is your device connected to the modem ? ( LAN )
Which browser do you usually use? Chrome
Which operating system do you have on your computer? Windows/Mac
Start and period of the disruption: 31.01.2022
In which state do you live? Berlin

Everything started on 31.01.2022. On that day I had no Internet for 2 hours, then it often disconnected. Today it does not disconnect but it loses a lot of packets, which makes it impossible to work normally because the VPN connection keeps disconnecting all the time when before it was connected whole day with not problems.

Yesterday when the problems occurred I was using the CH7466CE (since the beginning of the contract 3 years). Since today I have my own router Fritzbox 6591. Unfortunately I could not reach the hotline. Is there no way to report a problem online but to hang up on the phone for 30 minutes and nothing? I lost internet access again while writing this post.....

BR,

Wojciech

Re: [English] Losing packets

Stephan — Thu, 03 Feb 2022 13:07:40 GMT

Hello Wosiu,

we can have a look on that.

Please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: [English] Losing packets

Wosiu — Wed, 09 Feb 2022 11:47:55 GMT

Hi, I would like to infrom that private message was sent.

Re: [English] Losing packets

Nancy — Mon, 14 Feb 2022 09:36:58 GMT

Hello Wosiu,

I need your full address by PN for data matching. Please send it to me.

Best regards
Nancy

Re: [English] Losing packets

Wallace — Thu, 17 Feb 2022 17:49:11 GMT

Hi Wosiu,

I would like to take a closer look at the line. Please connect our router and leave it connected.

Regards

Wallace

Re: [English] Losing packets

Wosiu — Thu, 24 Feb 2022 15:52:37 GMT

Dear Wallace

sorry for late respond. Your router is now connected. Connection still have same problems with losing packets, or not connecting. Line is connected but ipv4 from your side do not give IPs. Will wait for a news from you when I will be allowed to use my router FB 6591.

BR,

Wosiu

Re: [English] Losing packets

Tobias — Mon, 28 Feb 2022 07:59:54 GMT

Hi @Wosiu,

so, the line looks clear for now, can you do tests with our device? Can you show me maybe screenshots from these tests please?

Regards

Tobias