[English] DOCSIS offline

atappy — Sat, 05 Feb 2022 17:30:09 GMT

Good evening. The internet has been intermittent for the past few weeks. The past few days I've noticed that DOCSIS has been going offline and is sometimes briefly resolved by power reset or factory reset, but now it has been offline all day leaving us with no internet at all.

Disruption of cable internet services

In which state do you live? Please also send the zip code. BW 71101
What contract do you have? (e.g. internet + telephone 100). 2play FLY 400
Which modem/ router are you using? (e.g. Hitron). Vodaphone station
Do you use a rental device from us or do you have your own device ? Rental
Which error occurs? (Speed too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems. DOCSIS offline
How is your device connected to the modem ? ( LAN; WLAN; additional router; PowerLAN ). Power LAN & WLAN
Which browser do you usually use? (e.g. Firefox). Chrome
Which operating system do you have on your computer? (e.g. Windows). macOS
Beginning and period of the disruption (eg since the beginning of April; only in the evening). Since ~1 January until now
Also upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox. Attached

Re: [English] DOCSIS offline

Ida — Tue, 08 Feb 2022 15:35:21 GMT

Hi atappy

Send me a PM:

full name

full address

date of birth

customer number

Please write here again as soon as the PM ist out.

Best regards

Ida

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[English] DOCSIS offline

Re: [English] DOCSIS offline