Thema "Re: Slow Internet connection (mainly during the evening)" in Störungen im Kabel-Netz

Slow Internet connection (mainly during the evening)

Dejablue79 — Sat, 04 Dec 2021 08:01:13 GMT

Hello,

I got a Red Internet & Phone 1000 Cable subscription with a Vodafone Station modem.

Starting a few months ago, the internet connection got extremely slow during the nights (5-10 mb/s) or even totally unusable as a result of packet loss.

Nowadays, I got the same problem but throwout the day, the internet connection is slow or disconnected all together

I tried the regular restart / plug out and in from the electricity and factory reset to the modem, I also got new cables to replace the old ones. all didn’t help.

It come to the point the the internet is unusable.

(To send this post I had to connect my laptop to my phone… which is also from Vodafone, so that wasn’t easy as well…)

Is there something you can check from your side?

Re: Slow Internet connection (mainly during the evening)

Thomas — Tue, 07 Dec 2021 16:37:51 GMT

Hi Dejablue79,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Tue, 07 Dec 2021 22:38:25 GMT

just sent it.

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Thu, 09 Dec 2021 09:06:34 GMT

Now im getting dissconection during the mornings as well.

This is really annoying as we are working from home.

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Mon, 13 Dec 2021 08:48:59 GMT

seems like there was an update to the Vodafone station, so the connection is even worst now.

my job is required me to have a stable internet connection (specially when 0days are being publicly available) this is unacceptable!

Re: Slow Internet connection (mainly during the evening)

Stephan — Tue, 14 Dec 2021 17:49:15 GMT

Hi Dejablue79,

some of your connection values are outside the norm. A technician should take a look at that.

Due to the current developments we have to take certain precautionary measures. Therefore, we need to know whether symptoms have occurred in your household that could be related to Covid-19.

One last note: if you are not present for the technician appointment, the technician deployment will be charged at 99.50 Euro.

Is the mobile number *** 257 still active?

Regards

Stephan

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Tue, 14 Dec 2021 20:12:56 GMT

The number is still active, but im unable to work from home so ill need an exact time.

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Wed, 15 Dec 2021 14:16:51 GMT

This is an urgent issue, I'm still paying for a 1gb but need to get out to find places with WiFi while i need to work from home.

what is taking so long?!

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Sat, 18 Dec 2021 10:53:54 GMT

Yet another week without internet.

Re: Slow Internet connection (mainly during the evening)

Claudia — Tue, 21 Dec 2021 13:42:09 GMT

Hello Dejablue79,

the technician will call you to make an appointment. We still need the info about Covid-19. Furthermore the technician will need access to the house installation, can you grant him that?

Regards,

Claudia

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Wed, 22 Dec 2021 12:27:58 GMT

No Covid symptoms here, and the technician can access whatever needed.

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Thu, 23 Dec 2021 11:32:59 GMT

I guess I shouldn't except something to happen untill next year than...

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Mon, 27 Dec 2021 07:47:24 GMT

So its about a month now, I guess I'll need to pay for it even though I got no service.

Re: Slow Internet connection (mainly during the evening)

Claudia — Mon, 27 Dec 2021 13:54:43 GMT

Hello Dejablue79,

the technician will call you to make an appointment.

Kind regards,

Claudia

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Fri, 31 Dec 2021 09:44:25 GMT

Hello,

The problem still exist with more than 47% packet loss.

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Fri, 31 Dec 2021 10:48:04 GMT

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Mon, 03 Jan 2022 07:53:08 GMT

Re: Slow Internet connection (mainly during the evening)

Jana478 — Mon, 03 Jan 2022 19:54:42 GMT

Hello,

the values at the connection are still bad. There are still frequency changes, timouts and modulation fluctuations. A technician will have to be called in again, do you agree?

Can you guarantee access to the house distribution system again and please let us know if there are any known illnesses with Covid 19 in the household or if you are in quarantine?

If the fault clearance is our responsibility, then it is free of charge. If the technician does not arrive at the agreed time, or if the fault is in your own house wiring, we will charge 99.50€ for the service.

I will take over the call number from the last order.

Best regards and a happy new year

Jana

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Mon, 03 Jan 2022 20:54:46 GMT

house distribution system = the plug the modem connected to?

If the technician does not arrive at the agreed time, or if the fault is in your own house wiring = so if the technician will not come or if the problem with the wiring, the previous technician handel with, I'm paying for it?

Re: Slow Internet connection (mainly during the evening)

Dejablue79 — Wed, 05 Jan 2022 08:40:10 GMT

hello?!

Do I really need to get a lower to handle my connection?!

I'm lossing work as a result of a problem you aslready confirmed