Thema "Re: Can't setup Vodafone Station 6" in Störungen im Kabel-Netz

Can't setup Vodafone Station 6

ivangonzalez — Tue, 18 Jan 2022 17:19:25 GMT

Good afternoon,

As I'm moving to a new apartment in a few weeks, I decided to make a contract with Vodafone to have a cable Internet connection and be able to work from home. The contract has started a couple days ago, however, the router is not connecting to Internet at all, because the red LED keeps blinking all the time, even though the WiFi feature is working after some minutes. The previous tenant had a contract with another provider, but she told me the building has the cable setup from Vodafone and that it should work without problems.

I would like to know what to do now, as I'm new in Germany I don't speak German yet, and using the phone call option won't work for me, as I won't understand anything. Is there a possibility to contact someone in English and ask for support, maybe a technician needs to check the connection on site?

I really need the connection, otherwise I won't be able to work. Looking forward for any support here.

Regards, Iván.

Re: Can't setup Vodafone Station 6

Lars — Thu, 20 Jan 2022 08:23:31 GMT

Hi ivangonzalez,

a technician will certainly have to visit you for checking. Can you tell me which German state you come from?

Best regards

Lars

Re: Can't setup Vodafone Station 6

ivangonzalez — Thu, 20 Jan 2022 08:27:10 GMT

Good morning Lars,

I'm living in Leipzig (Saxony). Thanks for your quick answer, and if you need more information about me to make an appointment, just let me know.

Regards, Ivan.

Re: Can't setup Vodafone Station 6

Anett — Fri, 21 Jan 2022 10:41:55 GMT

Hello ivangonzalez,

I'll be happy to take a look at what's stuck. Send me a PN with your data (name, customer number, address and date of birth).

Then please contact me again here in the post.

Regards

Anett

Re: Can't setup Vodafone Station 6

ivangonzalez — Fri, 21 Jan 2022 10:49:55 GMT

Good morning Anett,

I have no ust sent you a private message. Looking forward to your reply.

Ivan

Re: Can't setup Vodafone Station 6

Stephan — Mon, 24 Jan 2022 16:25:43 GMT

Hi ivangonzalez,

thanks for your PM.

We have forwarded your request to our technicians. They will contact you to make an appointment.

Regards

Stephan

Re: Can't setup Vodafone Station 6

ivangonzalez — Fri, 28 Jan 2022 07:25:43 GMT

Good morning, It's almost a week and I have no news about the technicians. How long will this take? Because I really need the internet connection, otherwise I cannot work from home anymore.

Regards, Ivan

Re: Can't setup Vodafone Station 6

Lars — Mon, 31 Jan 2022 09:49:58 GMT

Hi ivangonzalez,

the order is still with the field service. Unfortunately, I can not speed up the appointment from here

Best regards

Lars

Re: Can't setup Vodafone Station 6

ivangonzalez — Thu, 03 Feb 2022 21:52:13 GMT

Ok, but I hope it will get solved in the next couple days. My contract started almost 3 weeks ago but I have no internet connection at all, and I'm sure at the end of the month I will have to pay for this time without service.

Re: Can't setup Vodafone Station 6

Nancy — Mon, 07 Feb 2022 13:16:36 GMT

Hello ivangonzalez,

unfortunately, the technicians have not reached you yet. Have you tried to reach the technician by phone? Please send me your current phone number again for comparison and then report back here in the thread.

Best regards

Nancy

Re: Can't setup Vodafone Station 6

ivangonzalez — Mon, 07 Feb 2022 13:53:59 GMT

Hello Nancy, I have just sent you a PM

Re: Can't setup Vodafone Station 6

Wallace — Wed, 09 Feb 2022 08:13:34 GMT

Hi Ivan,

can you please give me an alternative phone number (from friends or acquaintances) from Germany?

regards

Wallace

Re: Can't setup Vodafone Station 6

ivangonzalez — Wed, 09 Feb 2022 08:39:00 GMT

Hello Wallace, message sent with a friend's phone number.

Re: Can't setup Vodafone Station 6

Claudia — Sat, 12 Feb 2022 10:02:31 GMT

Hello ivangonzalez,

it seems a technician visited you yesterday and installed the router. The modem signal looks good, does everything work now?

Kind regards,

Claudia

Re: Can't setup Vodafone Station 6

ivangonzalez — Sat, 12 Feb 2022 23:00:03 GMT

Good evening,

Yes, they came and the problem got solved. Now internet is working fine! Thanks for your help 🙂

Re: Can't setup Vodafone Station 6

Tobias — Thu, 17 Feb 2022 07:20:25 GMT

Hey @ivangonzalez,

thanks for the feedback! Im gonna go and close this thread then. 🙂

Regards

Tobias

Cannot setup Vodafone Station 6

Srikanth59 — Thu, 07 Jul 2022 23:36:56 GMT

Hello Vodafone Team,

Hope you are doing good!!

Had signed the Vodafone internet cable contract. And based on information my Vodafone connection got activated on 27th June 2022. And I received the package on 28th June 2022. After receiving the package I tried doing the installation but no success.

Information :

Power LED works fine as its static and white.

WiFi LED works fine as its also static and white.

But Internet LED is blinking RED.

Tried Re-booting, no success.

Tried Reset factory settings, no success.

Tried all possible solutions and after that even tried to reach technician via phone but still no success as it is difficult for me explaining in deutsch as a newbie in deutsch. Definitely once technician visits the site he can advice within few minutes what could be the problem. Already the building has Vodafone connections. Just technician need to find what's the problem with my connection here.

Appreciate if you can book an appointment for a technician visit as today is 8th of July 2022 which means more than 12 days past activation and I am still unable to use Internet.

Please help Vodafone Team!!

Thanks and Regards

Srikanth

Aennchenstraße

Bonn 53177

Re: Cannot setup Vodafone Station 6

MariaK — Sun, 10 Jul 2022 10:45:17 GMT

Hello Srikanth,

I'd be happy to take a look at it.

Can you please send me a PN with the following information:

Customer number

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Current mobile phone number

Many greetings,

Maria