Thema "Re: No cable WiFi connection" in Störungen im Kabel-Netz

No Cable WiFi Connection

panosfplt — Fri, 07 Jan 2022 17:37:42 GMT

Since November 12 when a technician came to my apartment to install the cable internet's cabling I have no internet connection.

In fact, since I signed my contract with your company at 11 of October, I have been able to use the internet for just a few hours and was just the day your technicians came at my apartment.

I have tried via local Vodafone store to fix the problem, but the only think I manage was to arrange a telephone appointment with your technician for 24 December. When they called me, I asked them to speak in English and they hung up the phone!!!

After many visits to my local store, they found out that my line has never been activated and they informed that this was going to happen immediately...

So far the problem hasn't been fixed and for my that is unacceptable for a big firm like Vodafone

Moreover I am finding your behavior unprofessional as i can not communicate with anyone in english.

Following the aforementioned I am expecting:

A. immediate activation of my line and/ or repair of the fault

B. not to be charged for your services until the fault restoration

Re: No Cable WiFi Connection

Stephan — Mon, 10 Jan 2022 14:41:37 GMT

Hi panosfplt,

unfortunately that doesn't sound good at all. Normally the internet should work after the technician's visit.

Please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: No cable WiFi connection

panosfplt — Sat, 15 Jan 2022 18:44:26 GMT

Hi Stefan!

I just sent you a pm...

Thank you in advance

Regards

Re: No cable WiFi connection

Claudia — Tue, 18 Jan 2022 09:58:07 GMT

Hello panosfplt,

your modem is the only one in the building that is offline, so there is no general problem. Did you try a different coaxial cable? If that doesn't help we can send a technician. He will check the line and replace the modem if it is defective. He will need access to the house installation, can you grant him that? Please also inform us if there are symptoms in your household that might be linked to Covid-19. Can we forward the mobile number that ends on 592 for the appointment?

Kind regards

Claudia

Re: No cable WiFi connection

panosfplt — Tue, 18 Jan 2022 17:41:04 GMT

Hello Claudia!

The line and the whole installation are new...

A Vodafone technician installed a new line in my apartment, but since then never worked...

I need an appointment please...

If possible I would like someone who speaks English to call me at the number ending in 592

Regards

Panos

Re: No cable WiFi connection

Wallace — Thu, 20 Jan 2022 17:22:37 GMT

Hi Panos,

I will be happy to hire a technician. Can the colleague also get to the house system?

Regards

Wallace

Re: No cable WiFi connection

panosfplt — Thu, 20 Jan 2022 17:40:57 GMT

Of course, just call me to arrange an appointment...

Re: No cable WiFi connection

Jana478 — Mon, 24 Jan 2022 12:52:23 GMT

Hello panosfplt,

I have commissioned the technician, you will then be called for an appointment. Remember, the technician must also access the house system in the cellar and the aerial socket in your flat.

Many greetings

Jana

Re: No cable WiFi connection

panosfplt — Tue, 25 Jan 2022 20:53:44 GMT

Thank you very much!

The technician came today and he fix the problem.

As he told us he find out a problem in the socket...

Since literally today is the first day that I have internet in my house, should I suppose that today is my contract's activation day too?

Re: No cable WiFi connection

Claudia — Thu, 27 Jan 2022 19:33:18 GMT

Hello panosfplt,

good that the technician could finally fix the problem :). You didn't pay for the Internet contract yet but should receive a bill in February.

Kind regards,

Claudia

PS: You will get a PM from me in a few seconds. I would be happy if you do the survey :).

Re: No cable WiFi connection

panosfplt — Sun, 17 Apr 2022 08:34:48 GMT

Hallo,
As you can track in my previous messages, I signed a contract at October 2021, but my kable line was activated on 25 January 22.
The terms of the contract, that I signed, included 6 months free of subscription.
At 7 April I was charged with 23,98€.
In case I had my line activated since my sign in the contract, that charge would be fair.
However, since my line was activated on 25th of January, I request:
- the same date to be set as the activation of the contract and consequently the start of my six-month free subscription period.
- the refund of the charge that automatically committed from my account.
Last but not least on 7th of March automatically committed from my account 3,17€, could you please inform what is this charge about?

Kind regards

Panos

Re: No cable WiFi connection

Grit — Sun, 17 Apr 2022 16:50:41 GMT

Hello panosfplt,

i cannot confirm your comments about the contract. Firstly, the contract does not start in January 2022, but in November 2021, which we cannot change.

And secondly, you don't have 6 free months, but a promotional price of 19.99 euros for 6 months. The fact that the connection was not charged immediately is due to the high one-time credit at the beginning of the contract, from which the charges have been paid so far. Please refer to your order confirmation.

Regards

Grit

Re: No cable WiFi connection

panosfplt — Tue, 19 Apr 2022 17:45:22 GMT

As I already told you, the contract started on November (I signed on October).

The problem is that until 15 January my line was not activated...

I don't think it's fair to charge me for the 3 months since I didn't use your services and especially since I had informed you from the beginning and I was waiting for your technician to activate my line

Regarding the charges you are right the connection was not charged immediately due to the high one-time credit at the beginning of my contract, but the result is actually the same...

Regards

Panos

Re: No cable WiFi connection

Tina — Thu, 21 Apr 2022 08:40:24 GMT

We didn't get a message from you until January after the technician's installation on 12th November. I'll still be happy to accommodate you and credit you for the first month. Do you agree?

Best regards

Tina

Re: No cable WiFi connection

panosfplt — Fri, 22 Apr 2022 14:36:25 GMT

My first message to you was in January because until that date I was trying to fix the problem via my local store, in which I had signed my contract...
In the meantime, I was trying to speak with a representative of your company, but when I was asking to speak in English they just were hunging up the phone...
Disappointed by Vodafone's attitude towards me, the local store employee, advised me to send a message to community, as he could not help me further…
I discribed the problem from my first message (as you can see above) and in that I asked "not to be charged for your services until the fault restoration".
The fault as I already informed you, has been fixed on 15th of January, and is easy for you to check that until that date I couldn't and I haven't use your phone services!
That's why I am asking my charges to start at 15th of January and not on November...

Re: No cable WiFi connection

Manu — Mon, 25 Apr 2022 06:49:29 GMT

Hi panosfplt,

as Tina already wrote, we can offer you a credit for the first month. Do you agree with this? If so, please give us a note here and we will be glad to do so.

Best Regards, Manu