Thema "Internet problem" in Störungen im Kabel-Netz

Internet problem

MateuszSz — Mon, 24 Jan 2022 09:51:56 GMT

Hello, I have a problem with the cable internet. It is basically not working for one month. I tried everything that was suggested. I called millions of hotlines and nothing helped. I even changed the internet speed. Basically, the internet works for only 5 min per few hours. I contacted your customer service and I was told it's some made-up problem with "mega cable" internet changed for better for 3 days after the contract was changed and now its again not working. I really feel like it's all a scam. It is unacceptable. I need to work from home and as I said for MONTH it is impossible. Of course, I am really angry at this point. Please come up with some sort of solution as soon as possible. Thank you. My Kundenummer:***.

Edit: @MateuszSz deleted your customer number.

Re: Internet problem

Tobias — Tue, 25 Jan 2022 19:12:10 GMT

Hi @MateuszSz,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Internet problem

MateuszSz — Thu, 27 Jan 2022 13:32:40 GMT

Hello, I sent u all data u needed. It is really annoying especially that Vodafone is not providing any backup internet it is really outrageous you should at least send some mobile router to provide internet when the Internet that we are all paying for is not working. I didn't even get any message that the internet will be not working, what kind of customer service is that. It is all really disrespectful. Right now there is some internet for 2 days. But I can't rely on that it will not break next hour.

Thank you for your help.

Betreff: Internet problem

MateuszSz — Thu, 27 Jan 2022 13:37:17 GMT

@Tobias

Re: Internet problem

MateuszSz — Sat, 29 Jan 2022 09:10:30 GMT

Hello i would really apprecieate some help or answear. The internet is not working again

Re: Internet problem

Jana478 — Sat, 29 Jan 2022 19:05:04 GMT

Hallo MateuszSz,

I am very sorry that your connection is affected by a return path interference.

Our technicians are on their way with measuring devices to isolate the interference signal and correct the fault. I apologise that this is taking so long, there are always problems with access to the individual house systems. I will send you another PN.

Many greetings

Jana

Re: Internet problem

MateuszSz — Sat, 29 Jan 2022 21:58:50 GMT

Ok but when they will be here? Do I need to be at home? @Jana478

Re: Internet problem

MateuszSz — Sun, 30 Jan 2022 11:38:54 GMT

@Jana478hello nothing changed still no internet. Strongly thinking about changing the provider at this point. Those technicians were already there?

Re: Internet problem

Claudia — Wed, 02 Feb 2022 07:06:55 GMT

Hello MateuszSz,

you don't have to be at home for the localisation of the return path disrupter. The colleagues keep checking different house installations today. The disrupter isn't very strong at the moment and your modem is online with a good signal, can you still only use the Internet for five minutes per hour? What happens in the other 55 minutes, do you get an error message? Are both Wifi and the ethernet connection affected?

Kind regards,

Claudia

Re: Internet problem

MateuszSz — Thu, 03 Feb 2022 22:22:51 GMT

@Claudia Usually then there is no internet then at all and the modem light blinks. The last 2-3 days were fine. Bult last week it was the same and on Saturday it stopped until Monday.

Re: Internet problem

ERFD — Mon, 07 Feb 2022 08:59:00 GMT

Hello MateuszSz,

and this is exactly what colleagues have a problem with. If the problem does not occur, you cannot check anything. This is only possible if the problem persists and therefore the fix is delayed.

Best regards Fred

Re: Internet problem

MateuszSz — Mon, 07 Feb 2022 12:43:27 GMT

Actually i dont think it is my problem to figure this out. Vodafone is not working again i got No support at all i paid for more than month for service that is not working. I think it is just stealling from people. What are the termo of cannelling the contract in case when you are unable to provide service i Am paying for?

Re: Internet problem

Jana478 — Wed, 09 Feb 2022 08:00:18 GMT

Hallo MateuszSz,

I can understand your anger, I would feel the same way.

Unfortunately, there are always problems with access to the individual house systems here, which makes it difficult to isolate the troublemaker.

Sorry this is taking so long.

I can offer you a credit of 50% of the basic monthly fee for Jan/Feb. Do you agree?

If you want to cancel, you can only contact our complaints management in writing:

Vodafone Customer Care GmbH

Kundenservice

40874 Ratingen

Viele Grüße Jana

Re: Internet problem

MateuszSz — Wed, 09 Feb 2022 23:03:34 GMT

Hello, oki for now i agree. But i really want Vodafone to provide some backup mobile internet. I really HAVE to work. @Jana478

Re: Internet problem

Tobias — Mon, 14 Feb 2022 13:21:29 GMT

Hi @MateuszSz,

we cant offer something actually,- besides that 50GB once every 16 days on a vodafone mobilenumber.

Regards

Tobias

Re: Internet problem

MateuszSz — Tue, 15 Feb 2022 08:32:44 GMT

Ok lest do that this way. What should i do?

Re: Internet problem

pRo-Marco — Fri, 18 Feb 2022 13:13:37 GMT

Hi MateuszSz,

we need the mobile-number where you want to have the volume at. Please send it through PN.

Kind regards

Marco

Re: Internet problem

MateuszSz — Mon, 21 Feb 2022 11:18:07 GMT

Yeah but then i need vodafone number and i dont have it. Can u send mi sim card? Btw internet is not working again.

Re: Internet problem

MateuszSz — Wed, 23 Feb 2022 12:22:30 GMT

Hello INTERNET IS NOT WORKING AGAIN it has been already a month since this ridiculous forum conversation started. I was promised 50% off and I still had to pay full price. I was promised a backup solution and this was also a lie. I have had no stable internet connection since DECEMBER. This customer service is no help at all. I demand an immediate solution to this problem or I will contact Consumer Ombudsman and lawyers. I was unable to do my job for 3 MONTHS.

Re: Internet problem

Tobias — Wed, 23 Feb 2022 18:36:42 GMT

Hey @MateuszSz,

you can order that your own 🙂 - Sorry for the problems. 😞

Regards

Tobias