Thema "return path disruption at your area" in Störungen im Kabel-Netz

return path disruption at your area

cagrialtug — Wed, 12 Jan 2022 15:27:27 GMT

Hi!

We are having problems with our internet connection for 3 days now, no connection at all or a really slow connection that does not even let you load a webpage, let alone attend a meeting. As my wife and I both work from home due to the pandemic, this situation is turning into a crisis now. We have tried contacting support via phone but unfortunately, my German is not yet well enough and the operators do not speak English.

The error message we have on the network wizard is:

"There is a so-called return path disruption at your connection, which can restrict your Internet and telephone connection. If necessary, please let our technician check your connection. We will fix the problem as soon as possible. Thanks very much. There is currently no time to rectify the fault."

On Monday, the error message stated that the problem would be solved by January 11, 18.15. Now timing looks indefinite and that is what scares me! How can I get information about when the problem will be solved?

Cheers,

Cagri

Betreff: return path disruption at your area

mmi123 — Wed, 12 Jan 2022 23:34:01 GMT

Same thing here, you live in Munich or Berlin?

Betreff: return path disruption at your area

ghukill — Thu, 13 Jan 2022 12:34:21 GMT

We have the same problem in Berlin. The speeds fluctuated for the past 4 days. Because of the different behavior with different internet resources we are trying to access, I have a feeling that it is related to DNS.

Re: return path disruption at your area

pRo-Marco — Fri, 14 Jan 2022 12:32:10 GMT

Hi cagrialtug,

I'm sorry for the issue Let me have a look at the connection. Maybe i can give you some more informations.

Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco