Thema "Re: Bad Internet Speed" in Störungen im Kabel-Netz

Bad Internet Speed

Karols — Wed, 24 Nov 2021 20:07:40 GMT

Hello

I use Red Internet & Phone 1000 Cable with Vodafone station (CGA4233DE).

For some time now my internet performance has been way below what it stated in the contract.

Could someone have a look if anything can be done remotely, or tell me what should i do?

Karol

Re: Bad Internet Speed

Tobias — Sat, 27 Nov 2021 15:17:05 GMT

Hey,

can you measure it with lan please? 🙂

Regards

Tobias

Re: Bad Internet Speed

Karols — Fri, 03 Dec 2021 19:07:57 GMT

Hi Tobias,

The test i attached was performed on LAN.

Please see another one performed today (also on LAN).

Thanks,

Karol

Re: Bad Internet Speed

pRo-Marco — Wed, 08 Dec 2021 07:00:51 GMT

Hi Karols,

thank you for the measurements. A return path interferer is currently active in the region. This results in high error rates on the upstreams. Our technicians have been informed and will take care of this as quickly as possible. Please excuse the inconvenience.

Kind regards

Marco

Re: Bad Internet Speed

Karols — Wed, 08 Dec 2021 16:16:14 GMT

Hi Marco,

Thank you for the update.

Could you let me know once it's been looked at by the technician so i can confirm if everything looks ok?

Thanks,

Karol

Re: Bad Internet Speed

pRo-Marco — Wed, 15 Dec 2021 11:35:06 GMT

Hi Karols,

the ticket was closed yesterday. What is the current situatuon?

Kind regards

Marco

Re: Bad Internet Speed

Karols — Thu, 16 Dec 2021 11:01:34 GMT

Hi Marco,

The connection appears to be more stable compared to before, but the speed is still very low compared to the contract.

Please see screentshot of test made just now (on LAN).

Best regards,

Karol

Re: Bad Internet Speed

pRo-Marco — Mon, 20 Dec 2021 10:51:49 GMT

Hi Karols,

the connection seems to be stable. I did a speedtest and it show 928MBit/s at this moment. Did you do the test with LAN?

Kind regards

Marco

Re: Bad Internet Speed

Karols — Wed, 05 Jan 2022 12:18:57 GMT

Hi Marco,

Thank you for your help, I did some research on my part again and found the issue (maybe someone will find that useful: networking - Computers have drastically different download speeds on the same network - Super User).

The speeds look good now.

Thank you,

Have a nice day,

Karol