Thema "Betreff: No connection on Christmas Eve, please" in Störungen im Kabel-Netz

No connection on Christmas Eve, please

Ozan — Fri, 24 Dec 2021 22:15:55 GMT

Hello,

My connection stopped on Christmas Eve. I have guests and need internet connection. My contract is 1000MBit, I live in Berlin.

Can someone please help me? I can't speak German yet, so I can't call the call center.

No device can connect

Internet light is red

Kurtler — Fri, 24 Dec 2021 22:25:15 GMT

Nobody here will be able to help you quickly.

It can take a few days for a moderator to reply. This is not a live chat.

Best regards Kurt

Ozan — Fri, 24 Dec 2021 22:29:19 GMT

Dear Kurtler,

I don't have any other option now, I'm just trying my chances, thank you, Merry Christmas

Kurtler — Fri, 24 Dec 2021 22:32:17 GMT

The only possibility would be a contact via Facebook.

Ozan — Fri, 24 Dec 2021 22:36:01 GMT

Thank you very much, let me try to contact from there too

Ozan — Fri, 31 Dec 2021 02:36:45 GMT

For the record, I had 3 and half days without internet.

I tried to contact via Facebook, Whatsapp. Finally a ticket was opened.

I was told that this was a general issue on my district etc.

Anyway, just before the new year, internet connection is dead again.

Lucky me.

Jana478 — Mon, 03 Jan 2022 16:20:11 GMT

Hello Ozan,

I'm very sorry that you didn't have internet for Christmas and New Year's Eve.

Is it working again now? Were the colleagues from Facebookservice able to help you?

Unfortunately, it takes a lot longer for our answers here in the forum.

Many greetings and a happy new year in spite of everything.

Jana