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High Packetloss\Uncorrectable errors. Must restart modem several times a day.

Azazel147 — Mon, 13 Dec 2021 20:40:35 GMT

I have the Red Internet and Phone 1000 and for the past several weeks have had high packetloss and one of the frequencies shows a large amount of correctable and uncorrectable errors. Once this starts happening my download speed drops from 1GB to 50MB and most of the time websites will not even load because of the high percentage of packetloss. Rebooting the modem resolves the issue temporarily but within a few hours it returns. I have tried switching from the loaned vodafone station to my own Fritzbox 6660 and have replaced the cable connecting the modem to the wall. The problem still persists. I have attached a screenshot of the channel signal levels and error counts.

Betreff: High Packetloss\Uncorrectable errors. Must restart modem several times a day.

Azazel147 — Wed, 15 Dec 2021 17:54:56 GMT

Problem still exists.

Re: High Packetloss\Uncorrectable errors. Must restart modem several times a day.

ERFD — Fri, 17 Dec 2021 18:00:04 GMT

Hello Azazel147,

welcome to the community 🙂

Sorry that the connection is not working smoothly. Apparently there are errors in the transmission. We would like to have a look at your modem and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

Write here briefly when the data has been sent. Currently it takes a few days until we are back in the post 😞

Best regards Fred