Internet slow and dropping out.

SabinaJames — Tue, 07 Dec 2021 13:06:30 GMT

Hello Vodafone

Firstly I want to say that it really isn't good service that I can't speak to someone on the phone in english I don't understand as to why when I know you also operate in the uk.

So to the problem I'm having our Internet is always dropping in and out all the time and is running really slowly most of the time also. We also have quite a small flat and the signal doesn't reach very well throughout the flat.

We are very unhappy with this service because we went for Vodafone because we wanted fast reliable Internet we are paying for supposivly the best Internet in Germany and its costing us a lot but instead of the service that was promised we are receiving the worst experience I've ever had.

If someone in english can speak to me about this then please call me on *** if not then my wife on ***.

Many thanks

James

Edit: Numbers removed.

Re: Internet slow and dropping out.

Stephan — Mon, 13 Dec 2021 17:24:10 GMT

Hi SabinaJames,

Vodafone GmbH is an independent German subsidiary of the Vodafone Group. Therefore, the customer service here is primarily in German.

Here in our Community we're glad to help you in English. If you still have problems with your connection, please fill out this questionnaire once.

Regards

Stephan

Thema "Internet slow and dropping out." in Störungen im Kabel-Netz

Internet slow and dropping out.

Re: Internet slow and dropping out.