Thema "Re: Internet access comes and goes all day only on one pc and one smartphone" in Störungen im Kabel-Netz

Internet access comes and goes all day only on one pc and one smartphone

tlapido — Tue, 09 Nov 2021 14:36:51 GMT

Hello,

For a couple of days now I´ve been having lots of trouble with internet access in a pc and a phone. Wifi connection is good but with no access to internet. This have been happening for a while a couple of times per day, but the last to days is constantly, only being able to stay connected for periods of a few seconds. After which, it I disconnect and reconnect wifi, it ussualy restaures the access but again only for a few minutes.

This only happens in one of two PCs, and in one of two smartphones.

It is very important to solve this issue asap as I use internet to work.

Thank you very much

Tomas

Re: Internet access comes and goes all day only on one pc and one smartphone

Tobias — Fri, 12 Nov 2021 11:36:09 GMT

Hey @tlapido,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Internet access comes and goes all day only on one pc and one smartphone

Tobias — Fri, 26 Nov 2021 13:31:24 GMT

Hello @tlapido,

i need your adress, after that we can fix or check that 😉

Regards

Tobias

Re: Internet access comes and goes all day only on one pc and one smartphone

tlapido — Thu, 02 Dec 2021 17:52:26 GMT

Hello Tobias,

My address is ****

Thank you.

Re: Internet access comes and goes all day only on one pc and one smartphone

tlapido — Thu, 02 Dec 2021 17:54:35 GMT

Hello Tombias,

It's been more than three week since the problem begun and It's driving me crazy.

Please help me out with it as soon as possible.

Thank you very much,

Tomas

Re: Internet access comes and goes all day only on one pc and one smartphone

Tobias — Thu, 02 Dec 2021 18:04:36 GMT

Hi @tlapido,

thanks for the data,- i checked your connection at it looks actually fine, their are some timeouts, but bascily its okay.

So, you actually got that problem just in wifi, or both? Like wifi and ethernet?

Regards

Tobias

Re: Internet access comes and goes all day only on one pc and one smartphone

tlapido — Fri, 03 Dec 2021 14:15:41 GMT

Thank you Tobias,

The problem exists both trough wifi of ethernet. But it only happens in one pc out of two and in one mobile out of two.

I thought the problem might be the devices but I connected them to other servers with no inconvenience at all.

The problem started happening only a couple of times a day, and it kept getting worse, till it's almost impossible to stay connected for more than a minute.

Thank you,

Tomas

Re: Internet access comes and goes all day only on one pc and one smartphone

Thomas — Tue, 07 Dec 2021 13:54:54 GMT

Hi tlapido,

have you ever restarted the router or done a factory reset?

Grüße

Thomas