Extremely slow Upload in Berlin Mitte (10557)

spyros23 — Thu, 02 Dec 2021 12:43:29 GMT

Hi,

I am having a Vodafone Cable Max 1000 connection at home but during the past weeks the Download but mainly the Upload speed are both extremely low!

After multiple speed tests using Ookla:

Download Speed -> not more than 200mbps

Upload Speed -> between 0.5 and 1.8mpbs

Those speeds are unacceptable considering the established connection and as you can imagine, it is impossible to work, stream or game online. I am working remotely and there is a reason why I have chosen your package with the highest internet speed which I dont have eventually.

Please give me an update about the current status and any possible fixes. Otherwise, I will request a refund for the current month since it is extremely frustrating to face such bad connection nowadays.

Thanks in advance.

Re: Extremely slow Upload in Berlin Mitte (10557)

Wallace — Mon, 06 Dec 2021 20:17:15 GMT

Hi spyros23,

welcome to our community.

I'll be happy to take a look. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have submitted the data.

Regards

Wallace

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Extremely slow Upload in Berlin Mitte (10557)

Re: Extremely slow Upload in Berlin Mitte (10557)