Thema "Re: Internet disconnects randomly several times a day" in Störungen im Kabel-Netz

Internet disconnects randomly several times a day

username283 — Mon, 23 Aug 2021 16:18:01 GMT

Hello everyone

Sorry for writing in English. I live in Berlin Weissensee 13086 and my tariff is Red Internet & Phone 500 Cable. The modem is CBN CH7466CE. For years I've been satisfied with the overall quality of service, but just around two or three weeks ago I started experiencing random drops in connection every hour or so. The internet suddenly becomes unavailable on every device connected to the router and then comes back after a short break. It's not a problem with WiFi as the devices connected by cable lose connection too. It usually happens several times a day. On some days it goes away and then on the others it happens more frequently than usual.

Unfortunately it affects my work a lot so it's a serious problem rather than just a minor inconvenience. It's super annoying when the internet disconnects during a very important call or a meeting.

Can someone please have a look into this?

Thank you!

Re: Internet disconnects randomly several times a day

Claudia — Tue, 24 Aug 2021 12:59:20 GMT

Hello Sergey1,

do the disconnects still occur with a different coaxial cable and after a reset of the router? If yes, I would like to have a look at your connection. Please send me your customer number, date of birth and the full address in a private message. Leave a short reply in this thread after you sent the data.

Kind regards,

Claudia

Re: Internet disconnects randomly several times a day

username283 — Fri, 01 Oct 2021 11:51:04 GMT

Hello Claudia!

Thank you for your reply! The Internet started to drop again this week and it's very frustrating as I can't have a video call without constant interruptions. I need this problem fixed asap.

I sent you my details in a PM.

Thank you.

Re: Internet disconnects randomly several times a day

username283 — Mon, 04 Oct 2021 19:03:13 GMT

A quick update. It only got worse and now I don't have consistently working internet connection at all. I had it working two or maybe three times today, each time for no longer than around 15 minutes.

At the end of the day, the problem has not been resolved and instead it has gotten progressively worse.

Can someone please let me know if anyone will look into it and should I expect it to be resolved anytime soon? I would greatly appreciate it.

Thank you.

Re: Internet disconnects randomly several times a day

Wallace — Tue, 05 Oct 2021 06:24:06 GMT

Hey,

did you change your username?

Regards

Wallace

Re: Internet disconnects randomly several times a day

username283 — Wed, 06 Oct 2021 12:16:34 GMT

Hello Wallace!

Yes, I did change my username. Is it important? Could you please help me with my problem?

Thank you

Re: Internet disconnects randomly several times a day

username283 — Wed, 06 Oct 2021 15:09:04 GMT

Excuse me, I don't understand how it works. I sent my details in a private message a week ago and then nothing happened. My internet is still terrible. What am I waiting for?

Re: Internet disconnects randomly several times a day

username283 — Thu, 07 Oct 2021 08:07:28 GMT

A daily reminder that my internet connection is still poor and no one seems to be doing anything about it.

Re: Internet disconnects randomly several times a day

ERFD — Thu, 07 Oct 2021 09:15:49 GMT

Hello username283,

there is a disturbance in the upstream in your area. The technical department is in the process of fixing the problem. Unfortunately there is no prognosis when it will work again. You will get a SMS when the colleagues fix the problem.

Best regards Fred

Re: Internet disconnects randomly several times a day

username283 — Mon, 25 Oct 2021 09:12:20 GMT

Hello,

I appreciate it that you addressed the problem. For the past week the internet worked almost okay.

However, yesterday it started happening again. Now it's so frequent the connection dropped four times this morning alone. I'm having disconnects literally right now as I'm typing this. It just keeps dropping every 15 minutes or so. I can't have a video meeting or a gaming session without getting kicked out constantly.

This is absolutely unacceptable.

I can only conclude that Vodafone Kabel is unreliable to the point it can't be considered a viable option for home internet.

If you don't have a solution to fix the problem once and for all then I'll have no choice other than to terminate the contract, because with this level of quality it's literally unusable.

Re: Internet disconnects randomly several times a day

Wallace — Fri, 29 Oct 2021 11:58:02 GMT

Hi username283,

There was another fault in our network, which our technicians were able to rectify yesterday. Is it working again?

Regards

Wallace

Re: Internet disconnects randomly several times a day

username283 — Sat, 20 Nov 2021 17:59:07 GMT

Hi Wallace!

I'm sorry I didn't see that there's the second page of this discussion.

After you last message the connection still wasn's very stable for a few more weeks. Random drop still happened every once in a while. However, for the last week or two it's been working fine, I haven't had any more random disconnects.

Thank you so much for fixing it!

I'll let you know if something goes wrong again but I hope it will be fine now.

Re: Internet disconnects randomly several times a day

Martin59 — Mon, 22 Nov 2021 13:39:53 GMT

Hello username283,

thank you very much for your feedback.

Can the post then be closed with this?

Best regards, Martin

Re: Internet disconnects randomly several times a day

username283 — Thu, 25 Nov 2021 18:40:59 GMT

Hi Martin!

No, absolutely not! This problem has come back and now it's disconnecting several times a day again!

Such an abysmal level of quality which speaks levels of how Vodafone is unsustainable as an internet provider. Can someone put an end to it? It's infuriating!

Re: Internet disconnects randomly several times a day

Jana478 — Mon, 29 Nov 2021 11:06:15 GMT

Hello Username283,

There is currently a return path interference in the connection area and this is responsible for the poor connection. Our technicians are already isolating the problem and correcting the fault.

I have created a ticket for you and you will be informed by email when they are finished.

Sorry for the inconvenience.

Best regards

Jana

Betreff: Internet disconnects randomly several times a day

gigikent — Fri, 28 Jul 2023 22:47:19 GMT

Hi ! I have a problem with my Internet Kable for almost a month ! the WIFI router disconect and it will remain only with power light open,, disconects ,....after many resets...many plug and unplug ! please can anyone help me with the problem? is almost one month 44536 -Area Thanks

Re: Betreff: Internet disconnects randomly several times a day

R4mona — Sat, 29 Jul 2023 07:53:22 GMT

Hi @gigikent,

Thank you for your message. 🙂

Please be so kind and create your own contribution. Then the other users can concentrate on your concern and give you appropriate tips for the solution.

Kind regards
R4mona