Router Defective?

pickles — Fri, 26 Nov 2021 12:19:01 GMT

Please help, i have been trying to contact an english speaking person at vodafone for days. My Internet fails randomly for months now. Turning the router on and off temporarily fixes it. I am at my wits end, please can someone who speaks english help me.
I believe the router is defective, as it also fails on 192.168.0.1 randomly.

In which state do you live? Please also send the zip code
- Berlin, 10243
Which contract do you have? (eg internet + telephone 100)
- Cable internet
Which modem / router do you use? (eg Hitron)
- Vodafone station TG3442DE
Do you use a loaner device from us or do you have your own device ?
- Vodafone
What is the error ? (Speed too low; packet loss) Send screenshots of speed tests (with date and time) and tracer / ping plotter measurements in the event of packet loss or ping problems
- Connection resets, DNS probes fail randomly. Clicking refresh 5-10 times the page loads. Across all devices. Have factory reset router.
How is your terminal connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )
- WIRELESS INTERNET ACCESS
Which browser do you usually use? (e.g. Firefox)
- Chrome
Which operating system do you have on your computer? (e.g. Windows)
- Mac
Start and period of the disturbance (eg since the beginning of April; only in the evening)
- Past few months
Upload a screenshot of the signal values . You can find this in the user interface of your cable router via t or via 192.168.178.1 on the Fritzbox.
- Don't have
Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?

Re: Router Defective?

Tina — Tue, 30 Nov 2021 09:24:24 GMT

Hello pickles,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Thema "Router Defective?" in Störungen im Kabel-Netz

Router Defective?

Re: Router Defective?