Very poor Internet

VeraLih0 — Mon, 22 Nov 2021 15:22:44 GMT

I had a problem with Internet for months. It was always slaw although we had Vodafone-500 plan. Since May 2021, it had been off several times per day. Tech team could not find a reason and we agreed to terminate the contract. I was recommended to change a router. I did so and got a new plan, Vodafone-100. At least bit to overway for such apoor service. With new plan is got simply impossible to use internet. I asked to send a tech specialist to my address several times but never received a reply. Now I simply want to terminate the contract because I will be moving soon and I don't want to take anything bad with me to a new house.

Re: Very poor Internet

Jens — Thu, 25 Nov 2021 07:23:37 GMT

Hello VeraLih0,

that sound not so good. Now you are in the community and in the right place. Let's see if we can still be of help to you.

Where are you from (postcode)?

Are the interruptions directly on our cable router or via wifi?

Regards

Jens

Thema "Very poor Internet" in Störungen im Kabel-Netz

Very poor Internet

Re: Very poor Internet