Thema "Re: Internet mailfunction" in Störungen im Kabel-Netz

Internet mailfunction

Stjepan_Juricic — Thu, 18 Nov 2021 15:09:36 GMT

Hi,

We did not have any internet service in ***, 10367 Berlin from Sunday 14.11.2021 01:10 (am) till Tuesday 16.11.2021 12:35 (pm). As a result, I had to miss 2 days of night shift work. I need any kind of confirmation about this so I can get paid leave in my company.

Also - as a result of me not working I lost the night shift bonus - how can I be compensated for it?

This is my first post - so if you need additional information or something - please tell me.

Kind regards,

Stjepan Juricic

Edit: direct address removed

Re: Internet mailfunction

Claudia — Sun, 21 Nov 2021 13:27:45 GMT

Hello Stjepan_Juricic,

did you call the hotline or use another way to report the problem? If not there is no proof that there was a malfunction at your access. The fault report is also needed for a possible refund. We can only compensate the outage of our service, no night shift bonus or work time.

Kind regards,

Claudia

Re: Internet mailfunction

Stjepan_Juricic — Fri, 26 Nov 2021 12:55:28 GMT

Hello Claudia,

I have tried to reach the call center all Sunday, but manage only on Monday to get them. Never got an SMS about the problem only a feedback SMS. I have registered over 30 call attempts!

From one of your colleagues I got this number 003-0860974/21 (he told me, not to send it in any form)

The whole building was without service - so you have it in your system for sure.

Also - as a result of no service I have damages in the range of 150eur - so there has to be some kind of compensation!

Kind regards

Re: Internet mailfunction

Wallace — Tue, 30 Nov 2021 12:12:50 GMT

Hi Stjepan,

I would like to see if we can give you credit. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace