No internet - Vodafone Station Internet indicator blinks red for 3 days

OlegT — Thu, 18 Nov 2021 13:40:40 GMT

In which state do you live? - Hamburg 22303
Which contract do you have? - Internet 1000 Mb/s
Which modem / router do you use? - Vodafone Station CGA6444VF
Do you use a loaner device from us or do you have your own device ? - rental device
What is the error ? - no internet, internet indicator blinks red
How is your terminal with the modem connected ? - LAN/WLAN
Which browser do you usually use? - Google Chrome
Which operating system do you have on your computer? Windows 10 / MacOS
Start and period of the disturbance - 15.11.2021 / 3 days
Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox. - no signal values are avaliable since DOCSIS is in offline status
Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)? - said that technic should come but no ticket created and no appoitment booked

Re: No internet - Vodafone Station Internet indicator blinks red for 3 days

Claudia — Sun, 21 Nov 2021 12:32:00 GMT

Hello OlegT,

did a technician contact you in the meantime? If not, please send me a PM with the following details:

- your name

- the full address

- the customer number

- birth date of the contract owner

- a mobile number

Please answer here in this thread afterwards. If we have to send a technician he will need access to the house installation, can you grant him that? Please also inform us if there are symptoms in your household that might be linked to Covid-19.

Kind regards,

Claudia

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No internet - Vodafone Station Internet indicator blinks red for 3 days

Re: No internet - Vodafone Station Internet indicator blinks red for 3 days