Thema "Re: Internet not working | Vodafone station router only Power light is ON and all other lights are O" in Störungen im Kabel-Netz

Internet not working - on Vodafone station router only Power light is ON, all other lights are OFF

JagkaranSingh — Tue, 16 Nov 2021 14:41:50 GMT

Hello Team,

My customer number is: ***and my Name: Jagkaran Singh

My internet is not working for the last 2 days because my Vodafone station router suddenly stopped working. Only the power light is ON and all other lights are OFF. I tried to restart the router and also reset the router but nothing works. I also checked my internet cable and it is in good condition. So I tried everything.

I raised 2 tickets *** and *** but no one called me or resolved my issue. I called the customer care number again but since I don't speak german the tickets are closed accidentally.

Also, no one is picking my calls at 08005266625 because I don't speak german. I feel totally frustrated since my work is getting affected by this.

Please help and try to resolve my internet issue,

Best Regards
Jagkaran Singh

Edit: Customer number and ticket number removed

Betreff: Internet not working - on Vodafone station router only Power light is ON, all other lights

JagkaranSingh — Wed, 17 Nov 2021 07:55:54 GMT

Hello Vodafone,

Can someone please reply to this thread and help me.

Re: Internet not working | Vodafone station router only Power light is ON and all other lights are O

Stephan — Sat, 20 Nov 2021 08:09:35 GMT

Hi JagkaranSingh,

welcome here in our Community and please excuse that nobody has contacted you yet.

Have you been able to achieve something with your concern in the meantime? If not then please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Internet not working | Vodafone station router only Power light is ON and all other lights are O

Thomas — Mon, 22 Nov 2021 16:55:36 GMT

Hi JagkaranSingh,

in the meantime, a technician was with you. Is the connection running now?

Regards

Thomas