Thema "Horizon Box - Fault 1150" in Störungen im Kabel-Netz

Horizon Box - Fault 1150

tpickles118 — Mon, 08 Nov 2021 10:42:40 GMT

I am getting the error message on my Horizon Box - 1150 - There is a problem with the built-in hard drive. Please restart your box with the power button. If the restart fails, contact customer service. [Initialize Disk] [Restart Box]

[Initialize Box] takes you to a [Yes] [No] button. The [Yes] button does not work. [No] returns to the previous screen.

The [Restart Box] button does not work

Re: Horizon Box - Fault 1150

R4mona — Wed, 10 Nov 2021 14:34:58 GMT

Hey tpickles118,

I am sorry that your Horizon Box is not working properly.

Let's take a look at it together. Please send me a private message with the following data: Customer number, name, address, date of birth, state and current mobile phone number.

Please report back here as soon as the message is out. We will then be happy to take care of your request.

Kind regards

R4mona

Re: Horizon Box - Fault 1150

tpickles118 — Thu, 11 Nov 2021 13:22:10 GMT

private Nachricht gesendet

Re: Horizon Box - Fault 1150

R4mona — Mon, 15 Nov 2021 10:36:07 GMT

Hey tpickles118,

Thank you for your data.

I have just taken a closer look at your values. Since some of them are outside the tolerance range, I have recorded a ticket for you. This will be sent to our internal technical department for analysis. Via remote maintenance, my colleagues will try to narrow down your problem and solve it. If this is not successful, a technician will contact you to arrange an on-site appointment.

Kind regards

R4mona