Thema "Re: Internet slow since the last week [EN]" in Störungen im Kabel-Netz

Internet slow since the last week [EN]

Gelöschter User — Tue, 05 Oct 2021 20:30:06 GMT

Hi,

My internet has been very slow since the last week. I have the CableMax 1000 plan (or whatever it's called), and previously I easily got 600–700 MBit/s out of it, right now depending on the server I get 20–100. It gets especially bad during the evening, with streaming video buffering a lot, but even during the day I have constant stuttering issues with my work-related meetings. I've tried restarting the router, but it hasn't helped, and in any case the issue seems to be somewhere further since the router's status page doesn't show anything problematic. Would you mind checking it on your side? I'll post some screenshots in a separate comment since I couldn't even create a new topic with all those in.

Best regards,

Alex

Betreff: Internet slow since the last week [EN]

Gelöschter User — Tue, 05 Oct 2021 20:35:47 GMT

Status page:

mtr results:

Re: Internet slow since the last week [EN]

Jana478 — Thu, 07 Oct 2021 08:08:44 GMT

Hallo technocoreai,

please send me your details (customer number, address, name and date of birth) in a private message.

Then report back here briefly when you have sent the message.

Then we will check your connection and see what is going on.

Many greetings

Jana

Re: Internet slow since the last week [EN]

Gelöschter User — Fri, 08 Oct 2021 10:31:03 GMT

Hello,

Thanks! The issues have gone away yesterday evening, and it's been working fine since then. I'll keep checking it until Monday and send you the details if it becomes slow again, otherwise I'll close the topic.

Best regards,

Alex

Re: Internet slow since the last week [EN]

Jana478 — Fri, 08 Oct 2021 12:48:53 GMT

Hello technocoreai,

ok, we'll do it that way, feel free to give feedback before we close.

Many greetings

Jana

Re: Internet slow since the last week [EN]

Gelöschter User — Fri, 08 Oct 2021 17:21:35 GMT

Hello,

Unfortunately it's still not perfect. I don't get constant 200ms+ pings anymore, but now I get spikes of packet losses anywhere beyond my router, which happen every couple of minutes and last for a second or two every time. This is a problem that seems to occur every couple of months, and I see my neighbours complaining about the same situation in the building's Facebook group, so it looks like it's a problem with the Vodafone equipment. I'll send you details in the PM, could something be done on a more permanent basis? With the current situation, having issues with work-related meetings for almost a week is very frustrating.

Best regards,
Alex

Re: Internet slow since the last week [EN]

Gelöschter User — Sun, 10 Oct 2021 20:40:17 GMT

And now it's back to 100ms average pings immediately after the router and 2% packet loss. This forum page too 10 seconds to load.

Re: Internet slow since the last week [EN]

Claudia — Mon, 11 Oct 2021 10:04:35 GMT

Hello technocoreai,

please send a Pingplotter you made through an ethernet connection. Use one of the services you noticed the packetloss with as the destination and set the interval to 2.5 seconds.

Kind regards

Claudia

Re: Internet slow since the last week [EN]

Gelöschter User — Mon, 11 Oct 2021 19:35:58 GMT

Hi,
I usually check that this is not my Wifi by running the same ping with my access point. My neighbours are also not using my connection, so it's definitely not it.

I've done the same via Ethernet directly to the Vodafone router, same results (even worse today because the pings are back). I've also set the interval to 2.5 seconds as you've requested, this unfortunately makes the full outage spikes less noticeable, but you can still see vertical lines of "?" characters sometimes. The terrible pings are back today, as you can see.

Best regards,
Alex

Re: Internet slow since the last week [EN]

Gelöschter User — Wed, 13 Oct 2021 20:12:55 GMT

Hi,

Any updates? Vodafone connection has been experiencing issues in the whole apartment building for almost 2 weeks already (I see lots of discussions in the Facebook group), with multiple people reporting it. Is there an ETA on a fix?

Best regards,

Alex

Re: Internet slow since the last week [EN]

Jana478 — Thu, 14 Oct 2021 10:14:30 GMT

Hello,

I see a lot of T3 timeouts and errors on the OFDM channel on the connection.

I would like to send you a technician to check it on site. Do you agree and will the technician come with you to the house?

Have there been symptoms in your household that point to Covid-19 or are you in quarantine?

If the technician does not arrive at the agreed time, or if the fault is in your own house wiring, we will charge 99.50€ for the service.

Please give us a phone number for the appointment by PN and then contact us again briefly here in the post.

Best regards

Jana

Re: Internet slow since the last week [EN]

Gelöschter User — Thu, 14 Oct 2021 10:32:02 GMT

Hi,

> Have there been symptoms in your household that point to Covid-19 or are you in quarantine?

No symptoms, and I'm not in quarantine.

> If the technician does not arrive at the agreed time, or if the fault is in your own house wiring, we will charge 99.50€ for the service.

I didn't understand the first part, why would I be charged for the technician being late?

Best regards,

Alex

Re: Internet slow since the last week [EN]

Gelöschter User — Thu, 14 Oct 2021 10:34:30 GMT

A couple more questions:

* Would it be possible to send a technician speaking English? I'm not sure if my German would be good enough.

* What happens if at the time the technician arrives the issue is not there? It sometimes go away for a couple of hours, so it's rather unpredictable. Do I get charged 100€ for that?

Re: Internet slow since the last week [EN]

Gelöschter User — Thu, 14 Oct 2021 21:19:26 GMT

On a second thought, forget it. I don't want to spend the energy on these useless conversations anymore, if my internet doesn't get better I'll collect the documentation for an early termination and switch to a less awful provider. You can close the topic if you'd like. Have a nice day.

Re: Internet slow since the last week [EN]

Tobias — Sun, 17 Oct 2021 17:49:50 GMT

Hey @Gelöschter User,

so, sorry or the late response, this isnt here a livechat, should we send a technician, or not? 😕

Regards

Tobias

Re: Internet slow since the last week [EN]

Gelöschter User — Sun, 17 Oct 2021 17:51:38 GMT

Hello,

No, as I've said, I don't want to follow up on this any longer. Please feel free to close the topic if needed.

Best regards,

Alex