Thema "Re: Slow Download Speed [EN]" in Störungen im Kabel-Netz

Slow Download Speed [EN]

EnesA — Tue, 28 Sep 2021 21:10:10 GMT

I have Red Internet & Phone 250 Cable contract since April. Download and upload speed were ok at the beginning. But the download speed is not stable and is not fast enough in recent weeks. You can find some results that were taken from speedtest.net below.

Morning hours: https://www.speedtest.net/result/12103070122
Afternoon: https://www.speedtest.net/result/12104640591
Evening: https://www.speedtest.net/result/12105460467
Night (around 10pm): https://www.speedtest.net/result/12105841884

More information:

10407, Berlin
I have a Vodafone Station router.
The issue happens on:
- WiFi or cable connection
- Chrome and Firefox browsers
- Laptop, Mac, and Android phones
- Windows 10, Mac OS X, Ubuntu
The issue started to happen in August. Mostly at night. The upload speed looks fine but the download speed is between 5-10 Mbit sometimes. I have never seen it more than 100mbit.
Since I don't know German well, I couldn't contact to "Störungshotline"

I followed the steps on the help page here: https://kabel.vodafone.de/hilfe_und_service/stoerungshilfe . Even I reset the router. But none of them helped to fix the issue.

Do you think can the problem be solved somehow? Otherwise, it is meaningless to pay for 250 Mbit download speed for me.

Re: Slow Download Speed [EN]

pRo-Marco — Fri, 01 Oct 2021 07:00:09 GMT

Hi EnesA,

thank you for the informations We will prove the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

Re: Slow Download Speed [EN]

EnesA — Fri, 01 Oct 2021 12:11:35 GMT

Hi @pRo-Marco ,

Thank you for your help in advance.

I sent you a PM.

Re: Slow Download Speed [EN]

Moni_GK — Tue, 05 Oct 2021 06:26:13 GMT

Hello EnesA,

are you testing via LAN or WLAN?

Currently there is only one device connected to LAN 1 that can handle 100 MBit/s, is that your test device?

Greetings Moni

Re: Slow Download Speed [EN]

EnesA — Tue, 05 Oct 2021 19:15:12 GMT

Hello @Moni_GK ,

I tested the speed with both LAN and WLAN. The result is the same.

Normally my TV is connected to LAN 1. It is not the test device.

Here is another result that I took a few minutes ago.

https://www.speedtest.net/result/12141609385

Re: Slow Download Speed [EN]

Moni_GK — Thu, 07 Oct 2021 07:33:56 GMT

Hello EnesA,

the test was via LAN?

Currently it looks good. Is the speed permanently so low or only at certain times?

Greetings Moni

Re: Slow Download Speed [EN]

EnesA — Sat, 09 Oct 2021 17:42:33 GMT

Hi @Moni_GK ,

The test was via WLAN.

The speed is bad mostly between 20:00 - 23:00.

Re: Slow Download Speed [EN]

Tobias — Tue, 12 Oct 2021 06:38:56 GMT

Hey @EnesA,

what about Lan? How much spead did you measure there?

Regards

Tobias

Re: Slow Download Speed [EN]

EnesA — Fri, 15 Oct 2021 20:07:27 GMT

Hi @Tobias,

Here is the test result with LAN at 22:00

https://www.speedtest.net/result/12190283472

As I said before, the connection I really good in the morning but unfortunately not at night.

Re: Slow Download Speed [EN]

Moni_GK — Mon, 18 Oct 2021 14:59:44 GMT

Hello EnesA,

The fault here is a return path interference. This is an interference signal on the line. My colleagues are on it.

I have recorded a ticket so that you will be informed about the completion of the fault. Unfortunately there is no info yet how long it will take.

Greetings Moni

Re: Slow Download Speed [EN]

EnesA — Thu, 21 Oct 2021 18:36:07 GMT

Hi @Moni_GK,

I received an email from kabel-technik.de:
"Ihr Auftrag 003-0787456/21 ist erledigt. Vielen Dank für Ihre Geduld."

But nothing changed on my side as you can see here:

WLAN

https://www.speedtest.net/result/12217968895

https://www.speedtest.net/result/12218000391

LAN
https://www.speedtest.net/result/12218008856

I just want to remind you that it is slow mostly between 20:00 - 00:00.
I pay for 250mbit but can't get that speed. If it's possible I want to switch to another speed like 100mbit if I can pay less. Because paying for 250mbit is meaningless for me right now.

Best.

Re: Slow Download Speed [EN]

EnesA — Sun, 24 Oct 2021 19:20:33 GMT

Hello,

Why does nobody answer me? I have been waiting for a solution for a month. If there is no solution, why do I have to pay for 250Mbit speed I really don't understand.

I can not do anything with this connection:

https://www.speedtest.net/result/12231275399

Re: Slow Download Speed [EN]

Martin59 — Wed, 27 Oct 2021 14:07:53 GMT

Hello EnesA,

unfortunately it is taking a while to get to the contributions at the moment.

Can you please send us a speed test from tomorrow?

Best regards, Martin

Re: Slow Download Speed [EN]

EnesA — Wed, 27 Oct 2021 20:18:39 GMT

Hi @Martin59,

I will send you the test results tomorrow.

Just in case, these are from today:

22:00 - WLAN - https://www.speedtest.net/result/12246476713

22:05 - LAN - https://www.speedtest.net/result/12246493098

Is it possible to check the cable signal quality (or sth like that) in order to see if there is an issue with my connection? Because it's annoying. I opened this thread one month ago but nothing is fixed yet. The issue is there for 2 months.

At least someone needs to check my connection I think. I cannot communicate with the customer service since I can't speak German. So, I don't know what to do anymore. Every day for 3-4 hours, my connection is really really bad.

Re: Slow Download Speed [EN]

EnesA — Thu, 28 Oct 2021 21:13:20 GMT

Hi @Martin59,

Unfortunately, the issue is still there.

WLAN test, today at 20:50 : https://www.speedtest.net/result/12251236854

LAN test, today at 20:52 : https://www.speedtest.net/result/12251243670

Could you please create a service/issue ticket if it's possible to check the cable signal quality for them or sth like that? Because the issue has not been fixed for more than a month. I just keep posting my test results here, just that. It doesn't make sense anymore.

Best.

Re: Slow Download Speed [EN]

EnesA — Sun, 31 Oct 2021 18:46:11 GMT

Hi @Martin59,

Here is another one from today:

https://www.speedtest.net/result/12263908186

Re: Slow Download Speed [EN]

ERFD — Mon, 01 Nov 2021 14:06:14 GMT

Hello EnesA,

there are obviously restrictions in the evening hours in your area. Even the current exchange of the modem does not change this. The colleagues are still analyzing this. I have created a ticket for you. Unfortunately, we do not know how long the fault clearance will take.

Best regards Fred

Re: Slow Download Speed [EN]

EnesA — Mon, 01 Nov 2021 23:21:37 GMT

Hi @ERFD,

Changing the modem was not my idea actually. Customer service suggested to me.

I hope the issue about restrictions will be fixed as soon as possible. Because the issue is there for 2 months.

Otherwise, I would like to repeat my suggestion here again. I don't want to pay that money for that speed. There should be an option for a lower speed with a lower price.

Re: Slow Download Speed [EN]

ERFD — Thu, 04 Nov 2021 10:05:09 GMT

Hello EnesA,

it is not intended that the speed remains permanently so low. If the colleagues do not find a solution, we will accommodate you with the costs.

Best regards Fred

Re: Slow Download Speed [EN]

EnesA — Sun, 07 Nov 2021 21:05:11 GMT

Hi @ERFD,

As you said, changing the modem didn't help at all. https://www.speedtest.net/result/12295747983

Unfortunately, I had to use my mobile network this weekend to surf the Internet.