Thema "Betreff: Vodafone cable router not working" in Störungen im Kabel-Netz

Vodafone cable router not working

TomsS — Tue, 05 Oct 2021 10:53:40 GMT

Hello! I can't speek German yet (still learning), so I am very sorry to write in English. I have a problem with my new Vodafone Kabel router, it is not working - the Internet light keeps blinking red since I got it on 01.10.2021.. I tried to call hotline, but I get redirected to other tel.numbers. I have tried restarting several times, I have used Vodafone Netz-Asisstent and got a call back, but I can't explain my problem in German that well yet and I got redirected to this forum.

Betreff: Vodafone cable router not working

srcsimon445 — Tue, 05 Oct 2021 14:55:56 GMT

Hi,

Can you please give me the kind of Hardware u are using (Vodafon Station or Fritzbox6...) and Firmware Version, maybe i can help.

Betreff: Vodafone cable router not working

TomsS — Tue, 05 Oct 2021 20:24:17 GMT

Hi,

Thanks for the answer. I have Vodafone station and firmwere version is 19.3B50-1.0.26

I tried everything - all the setting up process according to manual many times and I get the same result - Internet light is blinking red and there is no internet. Just to be sure I went to a friend's place who as well has Vodafone contract and tried to plug in his cable - then almost immediately the red light went from red to white and I had a signal. So I am almost 100% sure that the problem is with the output cable in my apartment. My apartment has only one socket and it has 4 plugs. As in the manual, I first tried the top right one - did not work, then tried bottom both plugs together with the adapter - no signal. So now I am super desperate as I think that the cable doesn't give any signal. Tried calling vodafone support line, but I get football'ed from one number to another, and then to the forum here. The fact that I do not speak German doesn't help... I need professional to come to my place and investigate as I have tried everything many times.

Please advise what to do.

Re: Vodafone cable router not working

Nancy — Wed, 06 Oct 2021 07:00:52 GMT

Hello TomsS,

I would be happy to help you. First, please tell me which federal state you come from.

Best regards

Nancy

Re: Vodafone cable router not working

TomsS — Wed, 06 Oct 2021 08:33:32 GMT

Hi Nancy,

Schleswig-Holstein, Lubeck, 23554.

Please be so kind and do not forward me to the HotLine. No one there, unfortunately, speak English.

Has the cable been activated? Or maybe the cable it self is damaged? Can I make appoitment for a technician?

Thank you in advance.

Re: Vodafone cable router not working

Nancy — Wed, 06 Oct 2021 10:14:50 GMT

Hello TomsS,

Okay. Please send me your customer number, name, date of birth and address
via private message and then log back here in the thread.

Best regards
Nancy

Re: Vodafone cable router not working

TomsS — Wed, 06 Oct 2021 11:19:54 GMT

Have been sent. Please be so kind and update me about a progress.

Best regards,
Toms

Re: Vodafone cable router not working

Nancy — Thu, 07 Oct 2021 08:11:17 GMT

Hello TomsS,

I have commissioned a technician to carry out the installation. The technician will contact you in advance by phone to arrange an appointment.

Best regards

Nancy

Re: Vodafone cable router not working

TomsS — Thu, 07 Oct 2021 08:39:17 GMT

Hi Nancy,
Technician just contacted us and will visit tomorrow. Your quick answer and support is highly appreciated.
Thank you. I will post here when problem is fixed.

Re: Vodafone cable router not working

Nancy — Thu, 07 Oct 2021 12:18:13 GMT

Hello TomsS,

great, that sounds good. Please leave me a message after the technician’s appointment.

Best regards

Nancy

Re: Vodafone cable router not working

TomsS — Fri, 08 Oct 2021 09:03:44 GMT

Hi Nancy,

We were contacted by a person responsible for technician appointments and our appointment was postponed from today to Tuesday, which is fine I understand that technicians can have a lot of work.

In meantime, would it be possible to get a LTE router from Vodafone while our signal/cable is fixed? We are ready to pay for it if is necessary as we need internet for our work as well. Right now we are buying extra Gigabites from our mobile provider which extremelly expensive.

Re: Vodafone cable router not working

Nancy — Mon, 11 Oct 2021 09:06:57 GMT

Hello TomsS,

I can help you with that, do you have a mobile number with us, Vodafone? Please send it to me by private message and report back here in the thread.

Best regards

Nancy

Re: Vodafone cable router not working

TomsS — Mon, 11 Oct 2021 11:48:59 GMT

Hello!

I have sent my phone number via private message.

kind regards,

TomsS

Re: Vodafone cable router not working

Nancy — Tue, 12 Oct 2021 11:44:48 GMT

Hello TomsS,

I have added data volume to your account to tide you over. Please give me feedback when everything has worked with the technician.

Best reagrds

Nancy