Thema "Re: English speaking customer support" in Störungen im Kabel-Netz

English speaking customer support

Frances111 — Wed, 15 Sep 2021 12:34:37 GMT

Hello.

I need some help with internet set up. I am the new customer, received a contract and the device last week. I set up the vodafone station according to the video instructions, but internet is not working for more than 3 days already. The WIFI light on the Vodafone station is white, but the Internet one is red and blinking. Resetting doesn't help.

Could you please help me with the issue?

Re: English speaking customer support

Martin59 — Sat, 18 Sep 2021 17:54:22 GMT

Hello Frances111,

we will gladly take care of it. In which state do you live and do you have one or more antenna sockets?

Best regards, Martin

Re: English speaking customer support

Frances111 — Thu, 23 Sep 2021 07:42:30 GMT

Hello @Martin59
I live in Berlin (Prenzlauerberg, 10439) and I have 2 sockets. Let me know if more info is needed.
Thanks!

Re: English speaking customer support

ERFD — Fri, 24 Sep 2021 14:54:56 GMT

Hello Frances111,

is it not working on both antenna sockets? Then a technician must take a look at this. Please send us the customer number, name including address and date of birth of the contract holder by private message.

Write here briefly when the data has been sent. Currently it takes a few days until we are back in the post 😞 If necessary, the technician via the hotline (0800-5266625).

Best regards Fred

Re: English speaking customer support

Frances111 — Sun, 26 Sep 2021 16:56:08 GMT

Thank you. Just sent a message with all the info
26.09

Regards,
Oleksandra

Re: English speaking customer support

pRo-Marco — Tue, 28 Sep 2021 10:30:36 GMT

Hi Frances111,

the technician will call you to arrange an appointment.

Kind regards

Marco

Re: English speaking customer support

Frances111 — Mon, 04 Oct 2021 18:25:07 GMT

Hello!

I haven't received any calls. When should I expect it? Could you please help me with that? It's already a month without internet.

Thanks

Re: English speaking customer support

Martin59 — Wed, 06 Oct 2021 13:07:20 GMT

Hello Frances111,

I see that an appointment has been made, which will take place tomorrow.

Best regards, Martin