Thema "Re: Wrong internet contract received" in Störungen im Kabel-Netz

Wrong internet contract received

Alecs — Fri, 17 Sep 2021 19:35:50 GMT

Hello,

I extended my contract on 23.07.2021 for another 24 months (Red Internet & Phone 100 Cable).

I have just checked in my account what contract is active and looks that I have received actually just Red 50.

How can we solve this issue, taking into consideration that I have another contract?

Best Regards,

Alex

Stephan — Mon, 20 Sep 2021 06:49:18 GMT

Hi Alecs,

you're right.

My colleagues from winback booked the wrong tariff. I changed that now to 100 MBit/s as states in the change confirmation from July.

Please excuse the inconveniences.

Regards

Stephan

Alecs — Mon, 20 Sep 2021 18:41:42 GMT

Thank you very much!

Stephan — Tue, 21 Sep 2021 07:22:42 GMT

Hi Alecs,

you're welcome.

since your request is solved, I'll close this thread. If you have a request or questions again, feel free to contact the community again.

Regards

Stephan