No internet!!! Since June!!!!!!!!!!

Alexskg — Thu, 16 Sep 2021 08:01:01 GMT

I have not stable internet for 3 months !!!! 3 months !!!! Since 20th of June where there was a grid failure in the area (Rosenthaler Platz, 10119, Berlin) the internet is not working every week. The technician is just coming to my place checking the line, says that is perfect and then again the same problem .. again and again. I need internet as we are in home office due to corona!

In which state do you live? Berlin, 10119
Which contract do you have? Red Internet & Phone 200 Cable
Which modem / router do you use? Compal CH7466CE
Do you use a loaner device from us or do you have your own device ? Loan device
What is the error ? No internet
How is your terminal connected to the modem? LAN; WIRELESS INTERNET ACCESS;
Which browser do you usually use? Firefox, Chrome
Which operating system do you have on your computer? Windows, Linux.
Start and period of the disturbance. 20th June 2021 - present
Upload a screenshot of the signal values . No signal values
Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)? No internet

Re: No internet!!! Since June!!!!!!!!!!

Martin59 — Sun, 19 Sep 2021 13:20:08 GMT

Hello alexpappasc42,

I'll be happy to take a look at it. Please send me the name of the contract holder, date of birth, full address and customer number via PN .

After that, please leave a short info here.

Many greetings, Martin

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No internet!!! Since June!!!!!!!!!!

Re: No internet!!! Since June!!!!!!!!!!