Thema "Re: Severe connection quality degradation" in Störungen im Kabel-Netz

Severe connection quality degradation

Demelor — Tue, 07 Sep 2021 19:09:31 GMT

Hi! I'm a CableMax 1000 client from Leipzig (04109) and recently, my connection quality degraded below any reasonable point. I have at max 30-50 Mbit downstream and around 0,2 Mbit (!) upstream channel with frequent drop-outs which makes it impossible to use almost anything online. The issue is present on all wifi-connected devices and on my xbox connected to Vodafon Station wia UTP wire.

I've attached my DOCSIS protocol status report, maybe it will be useful.

Best regards,
Dmitrii Systerov

Betreff: Severe connection quality degradation

Demelor — Wed, 08 Sep 2021 20:57:07 GMT

The problem is still ongoing. Could someone help me with it?

Betreff: Severe connection quality degradation

Torsten — Wed, 08 Sep 2021 21:24:27 GMT

It looks like you are affected by a return channel interferer. Unfortunately, they are not that easy to locate; this can take weeks to months. If it is located, however, a technician has to access the house system, which can also take another time. I have now moved your thread to the cable fault board, I assume that there is already a collective ticket to which your fault is attached. You can then also receive a credit from the fault report if the fault has been resolved.

And please answer the questions from this thread once so that the mods can process them more quickly.

Betreff: Severe connection quality degradation

Demelor — Wed, 08 Sep 2021 22:20:24 GMT

Questionaire answers:

Sachsen 04109
Vodafone CableMax 1000
Vodafone Station
Provided by Vodafone
Upload speed is too low and session-based network applications (online games, videoconferencing, specific work apps) suffer frequent disconnects. Vodafone Speedtest report IDs: y98y9fbnmy3h, qr3xmcbg7s74, 6k3hgytbxfbm for laptop on WiFi; bsdngp4mbnqw for phone on WiFi; 8rv5fzyn3zkg, b3p5gg3h8cwr, 4b7ytr3ctbgq for xbox on LAN cable.
WLAN and LAN
Firefox, Safari
MacOS
Since late August, at all times through the day.

Re: Severe connection quality degradation

Jana478 — Fri, 10 Sep 2021 08:56:04 GMT

Hello Demelor,

oh yes, the upstream values don't look good.

Thank you for answering the questions.

Can you please send me the name of the contract holder, the date of birth, the full address and the customer number via private message?

Then leave a short message here and I'll take a closer look at your connection.

Many greetings

Jana

Re: Severe connection quality degradation

Demelor — Fri, 10 Sep 2021 21:08:39 GMT

Hello,

thank you for your help.

I've sent you all requested info via PM.

Re: Severe connection quality degradation

Wallace — Thu, 16 Sep 2021 15:31:30 GMT

Hi Demelor,

There is currently a return path interferer active in our network and our technicians are already in the process of eliminating it. You will receive an SMS from us when our colleagues have been successful.

Regards

Wallace