Thema "Re: Sehr langsames Internet- Router neustart behebt das Problem" in Störungen im Kabel-Netz

Sehr langsames Internet- Router neustart behebt das Problem

Purplehaze1205 — Tue, 24 Aug 2021 17:16:42 GMT

In welchem Bundesland wohnst Du? Sende bitte auch die Postleitzahl
Bavaria 63814
Welches Produkt hast Du? (z.B. Internet + Telefon 100) Kabel 250
Welches Modem/ Router nutzt Du? (z.B. Hitron)CH6640E; CBN Inc.; CH6640-4.5.2.1-NOSH ;Hardware Version: 1.0
Welcher Fehler tritt auf? (kein Freiton, Ausfall; Gesprächsabbruch; Nebengeräusche etc.)
Very slow speed . I have to restart router to fix https://www.speedtest.net/result/11866617881
Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend) Aroun 2, 3 weeks, since you fixed a previous issue. It is becoming more frequent everyday.
Wie ist das Telefon mit dem Modem/ Router verbunden? (Analog, DECT, ISDN)I dont know. From wall cable
Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt?I didnt try, they don't speak English.

Re: Sehr langsames Internet- Router neustart behebt das Problem

Jana478 — Wed, 25 Aug 2021 10:47:32 GMT

Hallo Purplehaze9145,

I am very sorry that your connection is down. We would be happy to take a closer look.

How do you use your internet, with LAN or WLAN? Is the connection bad all day or only at certain times?

Have you also completely reset the router to factory settings?

Please send me your details in a private message for our review.

(Customer number, name, address and date of birth of the contract holder).

Please contact me again when you have sent it.

Best regards

Jana

Re: Sehr langsames Internet- Router neustart behebt das Problem

Purplehaze1205 — Wed, 25 Aug 2021 12:51:18 GMT

Danke, Jana,

I have sent you private message with the details you need.

Re: Sehr langsames Internet- Router neustart behebt das Problem

Jana478 — Thu, 26 Aug 2021 12:21:18 GMT

Hallo Purplehaze9145,

Since you already have an older device, I suggest replacing the router. Please also replace the coaxial cable once.

Do you agree?

Many greetings

Jana

Re: Sehr langsames Internet- Router neustart behebt das Problem

Purplehaze1205 — Thu, 26 Aug 2021 12:34:10 GMT

No, I definitely do not agree. This issue appeared after your technician fixed a different issue, 3 weekgs ago. See Solved: Re: Router restarts itself - Vodafone Community

If you can replace the router at no extra cost then maybe it is worth trying but for sure it will not fix it. "Change coaxial cable" advice is a meme and I cannot take it seriously.

Re: Sehr langsames Internet- Router neustart behebt das Problem

Purplehaze1205 — Thu, 26 Aug 2021 21:12:21 GMT

Just happened now again, at ~22:40

https://www.speedtest.net/my-result/d/e0d22698-0f06-4d7c-b65d-109f2e69496d

https://www.speedtest.net/my-result/d/e27923f9-3538-4b18-a641-cc097e2b30c4

Before router restart

After router restart(speed is back to normal 255 Mbps)

Re: Sehr langsames Internet- Router neustart behebt das Problem

Martin59 — Fri, 27 Aug 2021 13:42:03 GMT

Hello Purplehaze9145,

I would be happy to have a technician come out and take a look at the problem on site.

The technician is generally free of charge, unless the malfunction is caused by your end devices or cabling. In that case the technician will be charged with 99,50 €.

Please send me a current mobile phone number, the info whether you can access the house system and whether there are signs of Covid-19, via PN .

After that please leave a short feedback here.

Best regards, Martin

Re: Sehr langsames Internet- Router neustart behebt das Problem

Purplehaze1205 — Mon, 30 Aug 2021 08:22:51 GMT

Hi Martin,

The issue happened at least 6 times this weekend. I have sent you a private messages with details you asked.

Re: Sehr langsames Internet- Router neustart behebt das Problem

Claudia — Tue, 31 Aug 2021 09:26:27 GMT

Hello Purplehaze9145,

what about the house system, can you grant the access for the technician?

Kind regards,

Claudia

Re: Sehr langsames Internet- Router neustart behebt das Problem

Purplehaze1205 — Tue, 31 Aug 2021 09:48:18 GMT

Hey Claudia,

Yes, I am available at home before 10AM, or after 6 PM. But you need to tell me when he comes.

Re: Sehr langsames Internet- Router neustart behebt das Problem

Claudia — Wed, 01 Sep 2021 06:11:19 GMT

Hello Purplehaze9145,

you will make the appointment with the technician who will call you in the next few days.

Kind regards

Claudia