Thema "Re: Internet Constantly disconnect" in Störungen im Kabel-Netz

Internet Constantly disconnect

MarianoB — Sun, 22 Aug 2021 14:10:13 GMT

Hi,

Sorry for the English post. I tried the hotline several times but with my poor German is really hard to communicate.

Address: Sonnenallee - Post Code 12059 Berlin.
Device: Vodafone Station
Plan: Red Internet & Phone 250 cable.

Issue:

The internet disconnects every hour or half an hour for about 2 weeks now.
The upload speed most of the time is nonexistent. Fluctuates within minutes from 0mb to 12mb and vice-versa.
The download speed is always fine.
Every time the router resets the upload speed seems to be fine, but with the use, the upload speed goes down to almost zero, and the internet disconnect

A technician came last week and he told me the exact same thing, the upload speed is terrible but he didn't give me a solution.

* I tried several times factory resets without luck.
* Unplugged the router from the wall for several minutes.
* I tried the connection with an ethernet cable and wifi and the problem persists

Is really hard to work from home when my internet resets every half an hour most of the time.

I will gladly provide any additional information.

Thank you.

Edit: Moved from Community to Fault reports Internet, telephone & TV via cable. Please make sure that you choose the right board when posting. Thanks.

Re: Internet Constantly disconnect

Martin59 — Mon, 23 Aug 2021 19:27:35 GMT

Hello MarianoB,

I'll take a look at it.

Please send me the name of the contract holder, the date of birth, the full address and the customer number via PN .

Please let me know here afterwards.

Best regards, Martin

Re: Internet Constantly disconnect

MarianoB — Tue, 24 Aug 2021 19:22:39 GMT

All information sent

Thank you!

Re: Internet Constantly disconnect

Martin59 — Wed, 25 Aug 2021 14:57:37 GMT

Hello HamidAlizadeh,

I would like to send you a technician to have a look at it on site.

Please send me a new PN , this time with a current mobile number, the info if you can access the house system and if there are signs of Covid-19.

After that please leave a short feedback here.

Best regards, Martin

Re: Internet Constantly disconnect

MarianoB — Wed, 25 Aug 2021 19:05:57 GMT

Hi Martin

Thank you for your time,
Today I technician from Vodafone came, and he found a defective box in the cellar. It was replaced and my connection is stable again.

All good!

Re: Internet Constantly disconnect

Martin59 — Thu, 26 Aug 2021 12:59:03 GMT

Hello MarianoB,

thank you very much for your feedback.

Then we close the article with this.

If you have any further questions or concerns, please feel free to create a new post.

Best regards, Martin