Thema "Re: Red blinking light on vodafone device" in Störungen im Kabel-Netz

Red blinking light on vodafone device

tommymac901 — Thu, 12 Aug 2021 15:12:56 GMT

Good afternoon,

Apologies that I am writing this in English, my German isn't very good.

I've recently received my device. I set it up yesterday but the internet light on the modem flashes red. I've checked all the connections and it looks ok, I followed the advice on the vodafone website, but unfortunately, it still doesn't work. Is it possible to have someone have a look at what the problem might be?

Many thanks,

Tom

Re: Red blinking light on vodafone device

Martin59 — Fri, 13 Aug 2021 08:08:49 GMT

Hello tommymac901,

in which state do you live and which router did you get?

Are there several antenna sockets in your apartment, or just this one?

Best regards, Martin ^mlk

Re: Red blinking light on vodafone device

tommymac901 — Fri, 13 Aug 2021 08:41:13 GMT

Hi Martin,

Thanks for getting in touch. I live in Hamburg, I have two 3-way sockets. I am using the Vodafone station CGA4233DE.

Below you can see a photo of my sockets.

Cheers,

Tom

Re: Red blinking light on vodafone device

Martin59 — Fri, 13 Aug 2021 10:51:55 GMT

Hi tommymac901,

that's good. Did you try both antenna sockets or just one?

Send me your name, address, date of birth and customer number via PN .

Leave a short info here afterwards.

Best regards, Martin

Re: Red blinking light on vodafone device

tommymac901 — Fri, 13 Aug 2021 11:09:27 GMT

Hi Martin,

The 2nd one doesn't allow me to fit the coaxial cable unfortunately, just the first socket.

I have PM'd you my details.

Cheers,

Tom

Re: Red blinking light on vodafone device

Martin59 — Sat, 14 Aug 2021 07:32:26 GMT

Hello tommymac901,

I have just sent an order to the technicians. The colleagues will contact you so that an appointment can be made.

Best regards, Martin

Re: Red blinking light on vodafone device

tommymac901 — Thu, 19 Aug 2021 10:35:03 GMT

Good afternoon,

The technician came round on Tuesday to check the sockets and confirmed that the internet wasn't coming through. He also checked around the building but couldn't deduce how the sockets in my building were connected (it's an old building so the wires probably go through the walls). I spoke to my landlord and he tells me that the internet worked before with his previous Tennant so seems like it could be a vodafone issue.

In any case, the technician wrote a report and said vodafone will contact me, but I haven't received a call from them yet to explain the situation. I haven't had internet for a week now and I'm using phone data to work, which is costing me a lot. Also, I'm 11 days into my 14-day return guarantee, so if it can't be sorted by then I will have to, unfortunately, return the device and go with a competitor.

Cheers,

Tom

Re: Red blinking light on vodafone device

Martin59 — Fri, 20 Aug 2021 06:45:16 GMT

Hello tommymac901,

a completely new cable is being laid, for which the owner's consent was required. The technicians are now preparing everything for the installation and will contact you again.

Best regards, Martin

Re: Red blinking light on vodafone device

tommymac901 — Fri, 20 Aug 2021 15:54:27 GMT

Good afternoon,

Thanks for letting me know martin.

Cheers,

Tom

Re: Red blinking light on vodafone device

tommymac901 — Mon, 23 Aug 2021 09:33:41 GMT

Hi Martin,

I hope all is well.

Unfortunately, I still haven't received word from technicians/Vodafone to explain the situation. I would be nice if they themselves kept me in the loop, at the very least I would like to know when they propose to make the installation.

Cheers,

Tom

Re: Red blinking light on vodafone device

Moni_GK — Mon, 23 Aug 2021 12:42:34 GMT

Hello tommymac901,

our colleagues are currently clarifying the exact cable routing. As soon as this is clear, you will be called.

Greetings Moni

Re: Red blinking light on vodafone device

tommymac901 — Mon, 23 Aug 2021 17:11:14 GMT

Hi Vodafone,

I have now sent a request to cancel my contract with you.

I have been unable to connect to the internet for 2 weeks now. I have not received any telephone calls from you explaining the situation and when I have enquired here about the matter I was told that everything is fine and plans are being made to install new cables into the building. I was told my landlord had been contacted on this issue and the plans are in motion to set up these new cables. But I've just spoken to my landlord today and he says no such conversation happened and he hasn't approved anything. What is happening here? If I knew this was the case I would have canceled last week. I hope now that this cancellation to goes through smoothly and quickly, so I can move on from this. It's been an absolute shambles.

Many thanks,

Tom

Re: Red blinking light on vodafone device

Martin59 — Tue, 24 Aug 2021 18:30:58 GMT

Hello tommymac901,

this information, which I have sent to you, was deposited by the technician in the order.

That the landlord was not contacted here, I am then very surprised.

Best regards, Martin