Thema "Re: Slow internet connection, slowness" in Störungen im Kabel-Netz

Slow internet connection, slowness

Mancho — Mon, 09 Aug 2021 12:24:05 GMT

Hello Vodafone,

My appologies for writing this on english, but my german is very bad( curently learning ).

So i'm a new customer to Vodafon,
My plan is "Red Internet and Phone 250 Cable U"

Post code / Location Klein-Welzheim, 63500.

Router : Vodafon Station .
Before 2 weeks i received the Box, i connected the box at home but connection did not came up. I asked for technician to check, he came and told me that the cable between my apartment and Unitymedia is broken and everything with the Unitymedia located in basement is ok. So i decided to connect the Vodafon Station to the Unitymedia to see what will happen , yes now i have internet connection, but that connection is too slow, less than 0.5 Mbit/s which is not enought to check my mail .

To the Vodafon station i have attached RPI 4 and bellow you can see the iperf results , first one is between Vodafon Station and RPI which is directly attached to one of the port and another test to iperf server :

pi@raspberrypi:~ $ iperf -c 192.168.0.1 -t10 -i1 -p443
------------------------------------------------------------
Client connecting to 192.168.0.1, TCP port 443
TCP window size: 96.2 KByte (default)
------------------------------------------------------------
[ 3] local 192.168.0.62 port 45182 connected with 192.168.0.1 port 443
[ ID] Interval Transfer Bandwidth
[ 3] 0.0- 1.0 sec 11.5 MBytes 96.5 Mbits/sec
[ 3] 1.0- 2.0 sec 11.1 MBytes 93.3 Mbits/sec
[ 3] 2.0- 3.0 sec 11.2 MBytes 94.4 Mbits/sec
[ 3] 3.0- 4.0 sec 10.9 MBytes 91.2 Mbits/sec
write failed: Broken pipe
[ 3] 4.0- 5.0 sec 11.1 MBytes 92.8 Mbits/sec
[ 3] 0.0- 5.0 sec 55.8 MBytes 93.2 Mbits/sec

:~ $ iperf -c iperf.par2.as49434.net -t10 -i1 -p9200
------------------------------------------------------------
Client connecting to iperf.par2.as49434.net, TCP port 9200
TCP window size: 43.8 KByte (default)
------------------------------------------------------------
[ 3] local 192.168.0.62 port 49366 connected with 193.177.162.41 port 9200
[ ID] Interval Transfer Bandwidth
[ 3] 0.0- 1.0 sec 131 KBytes 1.07 Mbits/sec
[ 3] 1.0- 2.0 sec 31.6 KBytes 259 Kbits/sec
[ 3] 2.0- 3.0 sec 0.00 Bytes 0.00 bits/sec
[ 3] 3.0- 4.0 sec 0.00 Bytes 0.00 bits/sec
[ 3] 4.0- 5.0 sec 31.6 KBytes 259 Kbits/sec
[ 3] 5.0- 6.0 sec 0.00 Bytes 0.00 bits/sec
[ 3] 6.0- 7.0 sec 0.00 Bytes 0.00 bits/sec
[ 3] 7.0- 8.0 sec 0.00 Bytes 0.00 bits/sec
[ 3] 8.0- 9.0 sec 0.00 Bytes 0.00 bits/sec
[ 3] 9.0-10.0 sec 0.00 Bytes 0.00 bits/sec
[ 3] 0.0-10.2 sec 194 KBytes 156 Kbits/sec

Vodafon Station diagnostics :

Best regards,

Re: Slow internet connection, slowness

Ida — Wed, 11 Aug 2021 09:27:14 GMT

Hi Mancho

Send me a PM:

full name

full address

date of birth

customer number

Please write here again as soon as the PM ist out.

Best regards

Ida

Re: Slow internet connection, slowness

Mancho — Wed, 11 Aug 2021 15:30:30 GMT

Hello Ida,

I've sent you the information to the PM , if you need more information do not hesitate to contact me here or on PM.

Best regards,

Re: Slow internet connection, slowness

Ida — Thu, 12 Aug 2021 15:05:01 GMT

Hi Mancho

As I could see, there is already an open ticket. The tech said they couldn't reach you on the mobile number. Please make sure you can be reached. The technical department has already asked for a call back.

Best regards
Ida

Re: Slow internet connection, slowness

Mancho — Mon, 16 Aug 2021 15:49:56 GMT

Hello,

I have an appoitnment this week with technician . Currently Vodafon Box is connected to one of the cables of the network equipment , is this the right way or not?

Re: Slow internet connection, slowness

Ida — Tue, 17 Aug 2021 16:48:12 GMT

Hi Mancho

Based on your description, I can't tell if you have connected the vodafone station correctly. Take a look at our YouTube video: Connecting the Vodafone station

Best regards
Ida

Re: Slow internet connection, slowness

Mancho — Fri, 20 Aug 2021 11:05:55 GMT

Hello ,

Yesterday technicial came to at home to check the problem.
After some checks he decided to change the amplifier of the signal. Now the situation with the speed is better but still around 10 times slower than my plan (My plan is 250 Mbit/s) .
Tests from my machine which is attached directly to Vodafon station (to eliminate the Wifi)

:~ $ iperf -c iperf.par2.as49434.net -t90 -i1 -p9240
------------------------------------------------------------
Client connecting to iperf.par2.as49434.net, TCP port 9240
TCP window size: 43.8 KByte (default)
------------------------------------------------------------
[ 3] local 192.168.0.62 port 44508 connected with 193.177.162.41 port 9240
[ ID] Interval Transfer Bandwidth
[ 3] 0.0- 1.0 sec 3.50 MBytes 29.4 Mbits/sec
[ 3] 1.0- 2.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 2.0- 3.0 sec 2.75 MBytes 23.1 Mbits/sec
[ 3] 3.0- 4.0 sec 3.38 MBytes 28.3 Mbits/sec
[ 3] 4.0- 5.0 sec 2.62 MBytes 22.0 Mbits/sec
[ 3] 5.0- 6.0 sec 3.12 MBytes 26.2 Mbits/sec
[ 3] 6.0- 7.0 sec 3.12 MBytes 26.2 Mbits/sec
[ 3] 7.0- 8.0 sec 2.50 MBytes 21.0 Mbits/sec
[ 3] 8.0- 9.0 sec 3.12 MBytes 26.2 Mbits/sec
[ 3] 9.0-10.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 10.0-11.0 sec 2.62 MBytes 22.0 Mbits/sec
[ 3] 11.0-12.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 12.0-13.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 13.0-14.0 sec 2.75 MBytes 23.1 Mbits/sec
[ 3] 14.0-15.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 15.0-16.0 sec 3.12 MBytes 26.2 Mbits/sec
[ 3] 16.0-17.0 sec 2.50 MBytes 21.0 Mbits/sec
[ 3] 0.0-17.8 sec 52.4 MBytes 24.7 Mbits/sec

:~ $ traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 60 byte packets
1 kabelbox.local (192.168.0.1) 1.141 ms 1.190 ms 2.411 ms
2 * * *
3 de-fra04a-rc1-ae23.fra.unity-media.net (81.210.141.29) 23.216 ms 24.394 ms 24.245 ms
4 84.116.190.94 (84.116.190.94) 21.227 ms 21.092 ms 21.072 ms
5 74.125.32.52 (74.125.32.52) 20.855 ms 18.911 ms 17.108 ms
6 * * *
7 dns.google (8.8.8.8) 19.693 ms 14.775 ms 14.665 ms

:~ $ ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=60 time=13.4 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=60 time=9.81 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=60 time=9.15 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=60 time=6.74 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=60 time=11.2 ms
64 bytes from 8.8.8.8: icmp_seq=6 ttl=60 time=9.68 ms
64 bytes from 8.8.8.8: icmp_seq=7 ttl=60 time=7.98 ms
64 bytes from 8.8.8.8: icmp_seq=8 ttl=60 time=7.01 ms

:~ $ iperf -c ping.online.net -t90 -i1 -p5209
------------------------------------------------------------
Client connecting to ping.online.net, TCP port 5209
TCP window size: 43.8 KByte (default)
------------------------------------------------------------
[ 3] local 192.168.0.62 port 39970 connected with 62.210.18.40 port 5209
[ ID] Interval Transfer Bandwidth
[ 3] 0.0- 1.0 sec 3.50 MBytes 29.4 Mbits/sec
[ 3] 1.0- 2.0 sec 2.88 MBytes 24.1 Mbits/sec
[ 3] 2.0- 3.0 sec 2.75 MBytes 23.1 Mbits/sec
[ 3] 3.0- 4.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 4.0- 5.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 5.0- 6.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 6.0- 7.0 sec 2.75 MBytes 23.1 Mbits/sec
[ 3] 7.0- 8.0 sec 2.88 MBytes 24.1 Mbits/sec
[ 3] 8.0- 9.0 sec 2.88 MBytes 24.1 Mbits/sec
[ 3] 9.0-10.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 10.0-11.0 sec 2.88 MBytes 24.1 Mbits/sec
[ 3] 11.0-12.0 sec 2.75 MBytes 23.1 Mbits/sec
[ 3] 12.0-13.0 sec 3.00 MBytes 25.2 Mbits/sec
[ 3] 13.0-14.0 sec 2.88 MBytes 24.1 Mbits/sec
[ 3] 14.0-15.0 sec 2.88 MBytes 24.1 Mbits/sec
[ 3] 15.0-16.0 sec 2.75 MBytes 23.1 Mbits/sec
[ 3] 16.0-17.0 sec 3.25 MBytes 27.3 Mbits/sec
[ 3] 0.0-17.3 sec 50.5 MBytes 24.5 Mbits/sec

In attachments you can find outout from the Vodafonbox.
Tell me what's next in order to get the speed for which i pay, because if this is the maximum then i'm not happy to pay for 250 Mbit/s and to receive 25Mbit/s....
If on my address is not possible to get 250 Mbit/s then what speed i can get?
What are the next steps of troubleshooting ?

Best regards,

Re: Slow internet connection, slowness

R4mona — Mon, 23 Aug 2021 11:36:08 GMT

Hey Mancho,

I am very sorry that you continue to have problems with your internet. Of course, it's not supposed to be like this.

In order for me to open a ticket for you again, I need at least 2 speed tests via LAN cable. These should not be older than 48 hours. Please leave a gap of 6 to 8 hours between the tests.

Please report back here as soon as you have the results.

Kind regards

R4mona

Re: Slow internet connection, slowness

Mancho — Mon, 23 Aug 2021 12:43:37 GMT

Hello,

Thank you for your answer. Ok no problem i can perform more tests after few days. If you want i can perform iperf tests to Vodafone hosts or other destinations in order to get more relevant information for the issue.

Best regards,

Re: Slow internet connection, slowness

R4mona — Tue, 24 Aug 2021 08:37:28 GMT

Hey, Mancho,

Thank you very much for your feedback.

I will carry out the speed tests at my leisure. Feel free to report back here as soon as you have done so. Then we'll be happy to create a ticket and find a solution together.

Kind regards

R4mona