Thema "Re: Internet disruption even though all router LEDs are white" in Störungen im Kabel-Netz

Internet disruption even though all router LEDs are white

shishir — Mon, 16 Aug 2021 21:59:07 GMT

Dear Vodafone team,

I have been experiencing a problem since about a week where my internet connection (Vodafone Kabel) is disrupted even though all router LED lamps are white. It's been happening every few days, and when I restart the router the Phone LED shines red and the router takes a few hours to connect again. I work from home and a stable internet connection is crucial!

I have already spoken to customer service twice, both times they say the service team is handling my ticket and eventually I get an SMS saying they have found no problems on the server side and that they are closing my ticket, when nothing is resolved! The internet gets disrupted again in a few hours!

I have had a full day of internet only 1 day in the past week. Please help!

Other Information

Location: Templehof, Berlin

Router: Vodafone Station

Connection Type: Kabel

Plan: RED 100

Thank you,

Shishir

Edit: Moved from cellular to cable fault messages. Please pay attention to the selection of the right board when posting. Thank you.

Re: Internet disruption even though all router LEDs are white

Claudia — Wed, 18 Aug 2021 05:39:43 GMT

Hello shishir,

I'd like to have a look at your modem. Please send me your customer number, the full address and the name and date of birth of the contract owner via private message. Send the time when the connection via ethernet was disrupted for the last time here in this thread afterwards.

Kind regards,

Claudia

Re: Internet disruption even though all router LEDs are white

shishir — Sun, 26 Sep 2021 21:02:03 GMT

Hi Claudia,

Thank you for your reply. I apologize for my late reply, last month the issue seemed to resolve it self and I was travelling until last week.

This week the same issue has come up again and I have had internet only for a few hours this past weekend. I would really appreciate your help with checking the router. I have sent you a DM with all the required information.

The latest disruption has been 25.09 around 1500 - 26.09 until now (2300)

Looking forward to your help and reply.

Thank you,

Shishir

Re: Internet disruption even though all router LEDs are white

Martin59 — Tue, 28 Sep 2021 12:31:36 GMT

Hello shishir,

I just had a look at this. Your port is affected by an interfering signal. The technicians are working on the fault clearance, but a completion date is not yet known.

You will be informed about the completion via SMS.

Best regards, Martin

Re: Internet disruption even though all router LEDs are white

shishir — Tue, 28 Sep 2021 18:37:13 GMT

Hi Martin,

Thanks a lot for looking into it promptly. It's very much appreciated.

The connection seems to be stable for now hopefully it stays this way!

Best,

Shishir

Re: Internet disruption even though all router LEDs are white

Martin59 — Thu, 30 Sep 2021 18:03:11 GMT

Hello shishir,

I keep my fingers crossed that it continues to work stably. Please keep testing it and then mark a solution here if necessary.

Best regards, Martin

Re: Internet disruption even though all router LEDs are white

shishir — Wed, 06 Oct 2021 14:02:53 GMT

Hello Martin,

I am facing another disruption right now and it has been going on for about 3 hours, all router LEDs are white but I have no internet access. Could you please have a look, I am in the middle of my work day and its really critical.

Thanks,

Shishir

Re: Internet disruption even though all router LEDs are white

shishir — Thu, 07 Oct 2021 09:42:40 GMT

Hello Martin,

This is still happening again today. Could you please have a look.

Thanks,

Shishir

Re: Internet disruption even though all router LEDs are white

Martin59 — Thu, 07 Oct 2021 16:49:56 GMT

Hello shishir,

I understand that the dropouts are very annoying.

The technicians are currently checking various objects to find and eliminate the iinterference signal.

So it’s still our turn.

Best regards, Martin.

Re: Internet disruption even though all router LEDs are white

shishir — Fri, 10 Dec 2021 13:53:08 GMT

Hello Martin/ Vodafone Team,

This problem went away for a month but it is back today. I have no internet even though all the router LEDs are white. Could you please have a look?

Thanks,

Shishir

Re: Internet disruption even though all router LEDs are white

Wallace — Thu, 16 Dec 2021 11:28:23 GMT

Hi shishir,

unfortunately there is again a return path interference in our network and our technicians are already in the process of eliminating it. You will receive an SMS from us when our colleagues have been successful.

Regards

Wallace

Re: Internet disruption even though all router LEDs are white

shishir — Mon, 20 Dec 2021 11:26:39 GMT

Hello Wallace / Vodafone Team,

Thank you for the reply, it looks like it worked for a few days but now unfortunately again the problem is back today. I have no internet even though all the router LEDs are white. Could you please have a look again?

Re: Internet disruption even though all router LEDs are white

ERFD — Thu, 23 Dec 2021 08:35:47 GMT

Hallo shishir,

die Störung ist bisher noch nicht behoben. Das am 16.12.21 zugewiesene Ticket ist bisher noch nicht geschlossen. Leider haben wir keinen Einfluss auf die Dauer. Tut mir leid 😞

Dir und Deiner Familie ein frohes Weihnachtsfest.

Gruß Fred

Re: Internet disruption even though all router LEDs are white

shishir — Sat, 05 Mar 2022 19:25:25 GMT

Hello Vodafone Team,

I am facing another disruption right now and it has been going on for about 3 hours. Could you please have a look and create a support ticket. Your assistance is very much appreciated.

Thanks

Best,

Shishir

Re: Internet disruption even though all router LEDs are white

Claudia — Sun, 06 Mar 2022 10:03:06 GMT

Hello Shishir,

too bad there is another outage :/. Your modem is offline right now, but the others in the building are online, although one of them has bad signal values. Please try a different coaxial cable. If that doesn't change anything we will send a technician to check the line and optionally replace the modem. Can you give him access to the house installation? Are there symptoms in your household that might be linked to Covid-19? Can the technician call the number ***840 to make an appointment with you?

Kind regards,

Claudia

Re: Internet disruption even though all router LEDs are white

shishir — Fri, 08 Apr 2022 08:01:19 GMT

Hello Vodafone Team,

I am facing another disruption right now and it has been going on for about 2 days. Could you please have a look and create a support ticket. Your assistance is very much appreciated.

Thanks

Best,

Shishir

Re: Internet disruption even though all router LEDs are white

ERFD — Fri, 08 Apr 2022 14:57:22 GMT

Hello shishir,

It's a pity that the connection is currently down. We will be happy to take a look at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

We will be happy to do a preliminary check via diagnose. You can then request a callback and our colleagues will take a closer look at the connection. This is the fastest way. Alternatively, you can call us yourself. Our phone number is 0800 5266625.

Write here briefly when the data has been sent.

Regards Fred

Re: Internet disruption even though all router LEDs are white

shishir — Fri, 08 Apr 2022 15:17:43 GMT

Hello,

I have sent you the requested information via a personal message.

Hope the problem can be resolved soon

Shishir

Re: Internet disruption even though all router LEDs are white

Martin59 — Sun, 10 Apr 2022 08:40:57 GMT

Hello shishir,

we can already rule out a network fault, as other modems in the house are permanently online.

I would therefore be happy to commission a technician to take a look at the problem on site.

Please send me a PN with a current mobile number, the info if you can access the house amplifier and if there are signs of Covid-19.

After that please leave a short info here.

Best regards, Martin

Re: Internet disruption even though all router LEDs are white

shishir — Mon, 18 Apr 2022 15:43:27 GMT

Hi Martin,

Sent you the required information via Personal Message.

Best,

Shishir