Thema "Re: URGENT: No internet from last night [English]" in Störungen im Kabel-Netz

URGENT: No internet from last night [English]

NageshPodilapu — Sat, 07 Aug 2021 17:22:03 GMT

Hello there!

From last night, I'm not getting internet. When I see the router web interface, it says DOCSIS online and everything is fine (see the picture attached), however there is no internet. Can someone please look into this? Please don't hesitate to ask if you need anything else.

Thanks,

Nagesh

Edit: @NageshPodilapu Moved in the right board. Best regards Kurtler

Re: URGENT: No internet from last night [English]

Martin59 — Mon, 09 Aug 2021 16:08:42 GMT

Hello NageshPodilapu,

in which state do you live and which router do you use?

Best regards, Martin

Re: URGENT: No internet from last night [English]

NageshPodilapu — Mon, 09 Aug 2021 18:06:27 GMT

Hello Martin,

Thank you very much for the reply.

I live in Berlin, and I'm using a Vodafone kabel connection with a router model TG3442DE and firmware version (01.02.068.13.EURO.PC20) in it.

And yesterday, I got internet for 5 mins in the afternoon and it stopped working after that. And it's been almost 3 full days since my internet stopped working. Can you please look into this issue and see through to a solution?

Many thanks,

Nagesh

Re: URGENT: No internet from last night [English]

Tobias — Wed, 11 Aug 2021 12:22:44 GMT

Hey @NageshPodilapu,

I can gladly take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias