Thema "Re: Vodafone Kabel not working since 2-3 days." in Störungen im Kabel-Netz

Vodafone Kabel not working since 2-3 days.

GauthamR — Fri, 16 Jul 2021 16:09:41 GMT

Hello,

Hope you are all well.

I have no internet connection for the past 2-3 days, and its making the situation really difficult as I have to work from home. Can someone please help me with this?

Connection: Vodafone Kabel Red 1000

I'll be happy to provide more information.

Best regards,

Gautham

Re: Vodafone Kabel not working since 2-3 days.

Martin59 — Sat, 17 Jul 2021 12:53:34 GMT

Hello GauthamR,

in which state do you live and which cable router do you use? Is any LED still blinking on the device and have you checked the cabling once?

Best regards, Martin ^mlk

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Sat, 17 Jul 2021 13:04:30 GMT

Hello Martin,

Thanks for your response, here are the details.

State: Berlin

Router: Vodafone Station CGA4233DE

At the moment, the LEDs are all stable white, no blinking, Although the Phone LED did blink red in the past few days, which then suddenly stopped today. I've also checked the cabling, even changed the cable, its the same issue.

Parallely via the Vodafone Service twitter, I got to know there is some kinda interference in our area, and they created a ticket.

I'm curious to know if its still the case, and any ETA on how long this issue will take to fix?

Best regards,

Gautham

Re: Vodafone Kabel not working since 2-3 days.

ERFD — Mon, 19 Jul 2021 06:52:10 GMT

Hello GauthamR,

You are currently being serviced via Twitter in parallel with the issue? We'll be happy to take a look at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder by private message.

Write here briefly when the data has been transmitted.

Best regards Fred

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Mon, 19 Jul 2021 07:10:26 GMT

Hello Fred,

Yes, at that time, I had also parallely messaged Vodafone Twitter.

I have sent you my information.

Thank you for looking into this.

Best,

Gautham

Re: Vodafone Kabel not working since 2-3 days.

ERFD — Mon, 19 Jul 2021 10:32:37 GMT

Hello GauthamR,

there was already a ticket taken on the problem on 17.07.21. Unfortunately, the colleagues are still in the process of quaking the interferer in the return channel. I can not answer you how long this will take. It will break off between now and then until it is fixed. I am sorry.

Best regards Fred

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Tue, 20 Jul 2021 18:13:20 GMT

Hello,

thank you, and I did notice the ticket was closed or marked as resolved. but the issue still persists, I do not think its resolved, could you please help me on this?

Best,

Gautham

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Wed, 21 Jul 2021 10:16:13 GMT

Update:

The internet is still down, apparently its not just me, even the neighbours in the area are having the same issue, our WFH is impacted heavily, can we please get some ETA on when this would be fixed. I've tried restarting / resetting the router as well, no luck.

Please can we get some help here?

Best regards,

Gautham

Re: Vodafone Kabel not working since 2-3 days.

pRo-Marco — Thu, 22 Jul 2021 07:36:13 GMT

Hi GauthamR,

at the moment everything seems to be fine. The modem is online with good values. Does it work now?

Kind regards

Marco

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Thu, 22 Jul 2021 12:35:05 GMT

Hey Marco,

Yes, the internet seems to be working fine now.

Can we keep this ticket open for a while, cos' I'm not sure and since the internet has been on and off lately, maybe we can keep this ticket open for few days before we close it?

Thanks,

Gautham

Re: Vodafone Kabel not working since 2-3 days.

pRo-Marco — Fri, 23 Jul 2021 08:47:04 GMT

Hi GauthamR,

sure, we can do that.please give me a reply in a few days, okay?

Kind regards

Marco

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Fri, 23 Jul 2021 09:49:48 GMT

Hello Marco,

The internet has gone down again right now, this is heavily disrupting my work, this has been going on for almost more than a week, and with such unstable internet, its making my situation worse, and Im ending up paying for hotspot more and more.

Please provide a solution for this.

Best,
Gautham

Re: Vodafone Kabel not working since 2-3 days.

pRo-Marco — Fri, 23 Jul 2021 11:01:44 GMT

Hi GauthamR,

there was no interuption today. Do you have an exact time? What did the lights on the modems were like?

Kind regards

Marco

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Fri, 23 Jul 2021 11:04:55 GMT

The LEDs are all stable white, and I still don't have any internet. The exact time was around 11:30 AM today.

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Fri, 23 Jul 2021 12:41:34 GMT

The internet is going off, and comes back on, there is too much disruption 😞 Like I said earlier, I've also checked with the neighbours and they also have a similar problem, its not just me.

I'm not sure if its router problem or something else, when it internet goes off, it either shows phone LED blinking red, or everything is stable white.

Re: Vodafone Kabel not working since 2-3 days.

Martin59 — Sat, 24 Jul 2021 12:23:38 GMT

Hello GauthamR,

I have just had a look at the connection. There is currently an interference signal active in your catchment area. Our colleagues are already working on the containment, but unfortunately I can't give you a date for completion at the moment.

I have created an order for you so that you will be informed about the completion.

Best regards, Martin

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Sun, 25 Jul 2021 14:43:17 GMT

Hello Martin,

Thank you for looking into this and creating a ticket, but then it would be nice to know how long will this issue last? The similar ticket was created last time, and was closed without any solution. Again right now the internet has gone down.

It has been more than a week since we had constant disruptions, my work is being disrupted really bad, and is causing issues to me, please understand the situation. It would be really helpful if we can get this sorted ASAP, else give the option to terminate the contract right away so I can find another provider because I have been beyond patient with Vodafone, and I can't afford to go on like this anymore.

Best,

Gautham

Re: Vodafone Kabel not working since 2-3 days.

Claudia — Mon, 26 Jul 2021 15:49:23 GMT

Hello GauthamR,

due to the nature of the return path disrupter it's hard to estimate when it can be solved. The colleagues are still searching for the source of the disrupter.

Kind regards,

Claudia

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Tue, 27 Jul 2021 10:30:37 GMT

Hello Claudia,

this is really bad, could you please terminate my contract right away? I am trying to cancel my contract and it is only being renewed without my consent.

Please terminate my contract, my work is horribly impacted, this just cannot go on.

Best,

Gautham

Re: Vodafone Kabel not working since 2-3 days.

GauthamR — Wed, 28 Jul 2021 07:23:22 GMT

Another day with no internet 😞

do you mind atleast giving some alternate solution? or I get reimbursed for the time lost?