Thema "Vodafone Cable wifi not working since 14th July" in Störungen im Kabel-Netz

Vodafone Cable wifi not working since 14th July

RohanBajaj — Fri, 16 Jul 2021 10:49:33 GMT

Hi Vodafone Team,

My Vodafone Cable wifi/WLAN is not working since 14th July and I'm unable to do any of my office work because of it. I had raised a ticket 003-0*** / 21 for the same and got an sms stating that I will get a call back shortly but did not get any callback. Can this please be looked at? Tried calling Vodafone customer care multiple times but unfortunately I don't know German. Please help resolve this issue.

Thanks and Regards

*** @RohanBajaj, thread moved to disfunction board for cable! Also removed personal data. ***

Re: Vodafone Cable wifi not working since 14th July

Tobias — Fri, 16 Jul 2021 16:00:18 GMT

Hey @RohanBajaj,

Let me take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Vodafone Cable wifi not working since 14th July

RohanBajaj — Fri, 16 Jul 2021 16:16:34 GMT

Hi @Tobias,

Thanks for your reply. I have shared the requested details with you via private message. Kindly take a look.

Thanks and Regards,

Rohan

Re: Vodafone Cable wifi not working since 14th July

Tobias — Fri, 16 Jul 2021 17:41:33 GMT

Hey,

thanks for the data, looks like my colleagues are already working on it, looks like they send you an technician, did you received a call or something similiar with an appointment?

Regards

Tobias

Re: Vodafone Cable wifi not working since 14th July

RohanBajaj — Fri, 16 Jul 2021 20:20:27 GMT

Hi @Tobias,

Yes, I got a call from Vodafone support and they will be sending a technician to check. Thanks for checking.

Thanks and Regards,

Rohan

Re: Vodafone Cable wifi not working since 14th July

ERFD — Mon, 19 Jul 2021 05:51:49 GMT

Hello RohanBajaj,

feel free to leave feedback here afterwards 🙂

Best regards Fred

Re: Vodafone Cable wifi not working since 14th July

RohanBajaj — Mon, 19 Jul 2021 06:56:17 GMT

The problem was fixed by the Vodafone technician who visited on Saturday, thank you!