Thema "Ständige Unterbrechung des Internets" in Störungen im Kabel-Netz

Ständige Unterbrechung des Internets

DanLo — Fri, 16 Jul 2021 08:04:53 GMT

For a few days now I have had frequent (every few minutes) interruptions in the Internet service. This happens with both WIFI and LAN connections to the router

Interference with cable internet services
• In which state do you live? Please also include the postcode
• Bavaria 93684
• Which contract do you have? (eg Internet + Telephone 100)
• Vodafone CableMax 1000
• Which modem / router do you use? (eg Hitron)
Firmware version: 2.0.17-IMS-KDG
Product name: CGA4233DE

• Do you use a loaner from us or do you own your own?
• Loan device
• What is the error? (Speed too low; packet loss) Send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of packet loss or ping problems
• Extremely frequent disconnections with WIFI and LAN

• How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)
• LAN, WIFI, PowerLAN

• Which browser do you usually use? (eg Firefox)
• Chrome / Safari

• What operating system do you have on your computer? (eg Windows)
• Windows / MacOS / Android / iOS
• Start and period of the malfunction (eg since the beginning of April; only in the evening)
• Since July 14th in the evening

• Upload a screenshot of the signal values. You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.

Betreff: Ständige Unterbrechung des Internets

DanLo — Fri, 16 Jul 2021 08:22:51 GMT

typo:

In which state do you live? Please also include the postcode
• Bavaria 83684

Re: Ständige Unterbrechung des Internets

Claudia — Fri, 16 Jul 2021 14:11:05 GMT

Hello DanLo,

have you tried if the disconnects persist with a different coaxial cable? If that doesn't help, please send me a private message with your customer number, the full address and the name and birth date of the contractual partner. Leave the time of the last disconnect via ethernet in this thread afterwards.

Kind regards

Claudia

Re: Ständige Unterbrechung des Internets

DanLo — Sat, 17 Jul 2021 09:57:01 GMT

@Claudia

Thanks for the assistance!

Yes, we have tried changing the connections as you suggest. The interemittent disconnects and slow speeds are still happening so: July 17, 2021 11:45AM.

Even without being "disconnected" this is an example of the speeds we are seeing:

Re: Ständige Unterbrechung des Internets

Tobias — Mon, 19 Jul 2021 06:33:40 GMT

Hey,

so, is it a permanently problem, or just does it occur on times? The line looks okay, a few timeouts are there.

Regards

Tobias

Re: Ständige Unterbrechung des Internets

DanLo — Mon, 19 Jul 2021 07:47:55 GMT

Well, things have been running good again since Saturday afternoon... so, for some reason, just Thursday to Saturday was terrible.

I would say no further action is needed at this point, thanks for the support.

Re: Ständige Unterbrechung des Internets

Tobias — Mon, 19 Jul 2021 10:26:36 GMT

Hey,

alright, so should i close the thread then, or did you got any other points we should look around?:)

Regards

Tobias