Thema "Re: New customer issue: Connected Vodafone Station. No internet. Keeps blinking red." in Störungen im Kabel-Netz

New customer issue: Connected Vodafone Station. No internet. Keeps blinking red.

SWC — Mon, 12 Jul 2021 08:35:58 GMT

I am a new Vodafone customer that is trying to self-install my cable modem. I plugged everything in and the internet LED just keeps blinking red. I think I will need a technician to come but my German is non-existent and I have not been able to get anyone who speaks English on the service hotline. One of them referred me to the forum.

Your help is very much appreciated.

Re: New customer issue: Connected Vodafone Station. No internet. Keeps blinking red.

Moni_GK — Mon, 12 Jul 2021 14:38:32 GMT

Hello SWC,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again when you have sent me the data.

Best regards

Moni

Re: New customer issue: Connected Vodafone Station. No internet. Keeps blinking red.

SWC — Tue, 13 Jul 2021 10:27:04 GMT

Done! Thanks.

Re: New customer issue: Connected Vodafone Station. No internet. Keeps blinking red.

Moni_GK — Wed, 14 Jul 2021 05:23:59 GMT

Hello SWC,

I see that a technician was assigned yesterday via the hotline. The colleague will call you to arrange an appointment.

Greetings Moni

Re: New customer issue: Connected Vodafone Station. No internet. Keeps blinking red.

SWC — Thu, 15 Jul 2021 07:53:39 GMT

Dear Moni,

Thank you for checking. Do you know when the technician will be coming? So far, I have not received a phone call.

Re: New customer issue: Connected Vodafone Station. No internet. Keeps blinking red.

Moni_GK — Thu, 15 Jul 2021 08:56:40 GMT

Hello SWC,

according to the colleagues you have been sent a mail. Please have a look.

Greetings Moni