Thema "Video Calls and Whatsapp Audio calls are of really bad quality and getting disconnected" in Störungen im Kabel-Netz

Video Calls and Whatsapp Audio calls are of really bad quality and getting disconnected

samsumeet — Sat, 03 Jul 2021 12:15:53 GMT

Hi team,

My customer number is xxx. I bought the contract for Vodaone Kabel connection which started from 16 June 2021. From starting only we are facing lot of issues during video calls and whatsapp audio calls. I ahve 250mbps plan. Speetest result shows nice results but still audio and video internet calls are of really bad quality.

Please resolve this, I am facing a lot of probelms because of it. Thank you in advance

best regards

Sumeet

Edit: Please do not distribute personal data on the Internet.

Re: Video Calls and Whatsapp Audio calls are of really bad quality and getting disconnected

Jens — Mon, 05 Jul 2021 08:10:52 GMT

Hello Sumeet,

what kind of speed do you get in the tests? Do you use wi-fi for the calls? Are the calls as bad when you try it via pc?

Regards

Jens

Re: Video Calls and Whatsapp Audio calls are of really bad quality and getting disconnected

samsumeet — Tue, 06 Jul 2021 09:23:31 GMT

Hello Jens,

I am getting speed around 200-250 Mbs in speedtest. Yes I am using wifi for calls. Whenever I am using my mobile network for calls, they are working really smoothly.

So for my office teams call on laptop, internet is working fine.

I have 2 mobile 1 is oneplus 7 and other is iphone 7.

Best

Sumeet

Re: Video Calls and Whatsapp Audio calls are of really bad quality and getting disconnected

Jens — Tue, 06 Jul 2021 10:43:37 GMT

Hey Sumeet,

if you have small fluctuations in wi-fi, it can be enough. Hence the question about the PC.

Also see if changing the name from 2.4GHz and 5GHz does anything for you.

Regards

Jens