Thema "Connectivity unstable & random reboot" in Störungen im Kabel-Netz

Connectivity unstable & random reboot

RiFi — Thu, 01 Jul 2021 18:35:11 GMT

We tried to contact your support multiple time. Level 1 just open ticket for monitoring and all of them are closed.
Same happend multiple time.

Problem : We lose connectivity randomly during the day while we are working and some other time the device reboot randomly & we loose 15min waiting for it.

In addition the connectivity is extremely slow on wired network from the router.

we called 2 days in a row and we always stay at level 1 of support that created monioring ticket . We have been in this situation since few months when we got the new router Sagemcom.

Hope someone can solve this issue permanently, we regret that we have renewed our contract with Vodafone.

Re: Connectivity unstable & random reboot

Moni_GK — Fri, 02 Jul 2021 09:53:10 GMT

Hello RiFi,

welcome to the community.

Have a look here and please answer the questions.

Greetings Moni

Re: Connectivity unstable & random reboot

RiFi — Fri, 02 Jul 2021 12:29:46 GMT

In which state do you live? Berlin 10627
Which contract do you have? Kabel 100
Which modem / router do you use? Sagemcom
Do you use a loaner device from us or do you have your own device ? Loaner Device
What is the error ? (Speed too low; packet loss) Send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of packet loss or ping problems. : No internet connectivity, Packet Loss, Device randomly reboot.
How is your terminal with the modem connected ? Lan & Wlan
Which browser do you usually use? All
Which operating system do you have on your computer? All
Start and period of the disturbance : Since we switched Frizbox with Sagemcom.
Which measures were carried out by the fault hotline (available at 0800-5266625)? multiple ticket with nothing

Re: Connectivity unstable & random reboot

Moni_GK — Fri, 02 Jul 2021 13:32:59 GMT

Hello RiFi,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again when you have sent me the data.

Best regards

Moni