Thema "Re: Internet is not working" in Störungen im Kabel-Netz

Internet is not working

Shalin — Thu, 17 Jun 2021 11:57:43 GMT

Our internet stopped working since an hour before. Since I work from home, it had halted my work. We are staying in Einbecker Straße 101, 10315 Berlin.

Would be great if someone fixes this issue soon enough.

BTW it started working now. Although I experienced the do...

Shalin — Thu, 17 Jun 2021 12:10:14 GMT

BTW it started working now.
Although I experienced the downtime sporadically. Would be nice if the technical team looks into the root cause and fixes it..

Re: Internet is not working

Claudia — Thu, 17 Jun 2021 18:06:12 GMT

Hello Shalin,

did the outage affect both WiFi and the ethernet connection? Could you reach the modem GUI? How often do the problems occur? Did you try a different coaxial cable?

Kind regards

Claudia

Re: Internet is not working

Shalin — Sat, 19 Jun 2021 20:29:53 GMT

Thanks for your reply.

did the outage affect both WiFi and the ethernet connection?

It happens with wifi and since I do not have any device with ethernet port I do not use ethernet connectivity.

Could you reach the modem GUI?

Yes, because wifi is on without internet connectivity.

How often do the problems occur?

Three to four times a day. I figured out a work around, when I restart the modem the internet starts work again. But it is a pretty painful process, because I really have to wait for few mins until the modem gets the internet access.

Did you try a different coaxial cable?

Yes, the result is same!

I hope the problem is addressed and resolved soon. Thanks for reaching out to the post.

Re: Internet is not working

Claudia — Mon, 21 Jun 2021 06:30:13 GMT

Hello Shalin,

WiFi can be disturbed by many environmental influences. Please check the hints for improving the WiFi. It would also help if you could find a device that you can connect via ethernet to check if the problems occur there, too.

Regards,

Claudia

Re: Internet is not working

Shalin — Fri, 25 Jun 2021 09:01:06 GMT

I followed the tips that was shared by you on hints for improving the WiFi

But unfortunately it did not solve the problem. Still the problem persist, do you have any other way to solve this, Should I need to raise the concern with VODAFONE in writing as a complaint or how to proceed?

Re: Internet is not working

Tobias — Sat, 26 Jun 2021 10:13:06 GMT

Hey,

I can gladly take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Internet is not working

Shalin — Mon, 28 Jun 2021 06:47:00 GMT

Hello @Tobias Thanks for reaching out, I wrote a private message with the details requested. Looking forward to your reply.

Re: Internet is not working

Tobias — Mon, 28 Jun 2021 15:21:06 GMT

hey @Shalin,

well, i can see traffic, the line for itself lookings good, whats the exact problem for now? Ive got an few timeouts here, but that shouldnt be the problem.

Regards

Tobias

Re: Internet is not working

Shalin — Mon, 28 Jun 2021 15:43:17 GMT

Hey @Tobias,

In one whole day Internet gets disconnected for no reason even for three to four times, even after waiting for an hour internet does not work at all until we manually switch off the router and switch on again.

Since it happens 3-4times a day it affects my work from home activities badly. Hence I wanted help in this concern.

Hope you will be able to figure something out to fix this issue!

Re: Internet is not working

Tobias — Mon, 28 Jun 2021 17:48:09 GMT

Hey,

well, we could try to swap device if you want 😉

Regards

Tobias

Re: Internet is not working

Shalin — Mon, 28 Jun 2021 22:01:48 GMT

@Tobias if it solves the issue of frequent disconnection. I would be more than happy to swap with the new device.

Also would new device cost me for swapping it with old device?

Re: Internet is not working

Tobias — Tue, 29 Jun 2021 16:40:29 GMT

Hey,

na, it costs nothing, besides of your time 😉 The new device should arrive soon.

Regards

Tobias

Re: Internet is not working

Shalin — Mon, 26 Jul 2021 19:45:31 GMT

@Tobias Thank you so much, now I have uninterrupted internet after swapping the router!

Re: Internet is not working

Moni_GK — Wed, 28 Jul 2021 09:37:22 GMT

Hello Shalin,

I am glad to read that. May I close here then?

Greetings Moni